Automated check-in 'takes some of the hassle out of flying'
Automated check-in 'takes some of the hassle out of flying'
Self-service check-in kiosks at airports give passengers a "simple and seamless experience", one industry spokesperson believes.Janine Donovan, a press officer for Virgin Atlantic, explained that as the kiosks now offer the same services as non-automated check-in desks, the journey through an airport is "easier".
She added that the fact that both services are now offered side-by-side in airports means customers have a choice as to how they want to "interact" during check-in.
However, Ms Donovan highlighted that anyone opting for the automated service will cut the amount of time they spend at check-in by three quarters, when compared to a manned desk.
"It takes literally five minutes to check in at the kiosks, including dropping bags at the bag drop," she concluded.
According to research conducted by British Airways, more travellers are embracing a number of ease-of-access techniques employed by the aviation industry.
It revealed that 94 per cent of journeys on its flights are taken by passengers who have purchased an e-ticket.
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15 February 2008
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