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Good 3/5 

13 Photos

Pembrokeshire / Tenby

Studio / sleeps 2

Good 3/5 

2 Nights min stay

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from £39 / night

£270 - £425 / week

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Key info:

  • Beach / lakeside relaxation
  • Nearest beach 0.01 km
  • Not suitable for children
  • Car not necessary
  • Pets welcome
Great location on Esplanade overlooking south beach, studio sleeps 2. Located on second floor of Carnock House, a Grade II listed Georgian House, ideally placed for access to the beach via public steps opposite and Tenby town centre a short walk away. Large bay window  …see more


28 Sep 2013

3/5

"The location was great, the cleanliness in the room was not!"

The location could not have been better, the property was on the esplanade overlooking the sea and beach. Inside the studio, the view from the 2nd floor was spectacular. The cleanliness in the toilet … More

Thank you for your review of your recent stay in Studio C202 in Carnock House, and my apologies for not responding earlier but I have been away since the end of September. Your comments regarding cleanliness are clearly cause for concern, as the standard you found in the toilet and shower areas should also have been replicated in the kitchen area and around the room. Unfortunately, during the three days you stayed in Carnock, we were totally unaware that you had not found the room to your satisfaction as at no time did you let us know that this was the case. I was in work every day during your three night stay from Tuesday 24th to Friday 25th September, and neither myself or Reception Staff in the Clarence Hotel - the contact point for Carnock House arrival and departures - were approached either in person or by any other means of communication. Given your descriptions, I do not understand why we were not given the opportunity either to verify your comments or, more importantly, address the situation. In providing self-catering accommodation, problems do arise and there are times when items stop working/get broken or have been damaged which is not immediately obvious but one of the reasons many guests regularly return to stay in Carnock House is that Clarence Reception staff are ready and willing to do whatever is possible to rectify any particular problem if they can, or alternatively arrange for either myself or professional tradesmen to attend if necessary. Whilst the room folders and notices give this information, on this occasion you chose not to give us this chance. Since your departure, C202 has not been occupied. I have inspected the curtains both at the window and across the bed area and can find no evidence of food over them. The mattress protectors that are used on beds are washed regularly and maybe this is why you felt they had seen better days. Guests have the choice of bringing their own bed linen or can hire linen and towels direct from the Clarence Hotel. All accommodation in Carnock House is graded 2* by the Wales Tourist Board following guidelines which have been harmonised across the UK regardless of grading authority. Again, if we had been able to discuss your areas of concern, you could have let me know which EU standards you felt had not been achieved. I am glad that Tenby itself did not disappoint and that you managed to enjoy the spectacular views from the windows. Pembrokeshire is a wonderful place and it is hoped that on another occasion you find accommodation that is more acceptable and you return to enjoy and explore the area further. Carolinda Phillips Proprietor, Carnock House

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