How to get keys to guests
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If you're not able to meet your guests on arrival, you need to have a failsafe way of making sure keys to the holiday home get to them in time.
Even if you live hundreds of miles from the property, there's a range of options to think about, so you're sure to find a way that suits your individual needs.
Whichever method you choose, make sure the full balance has cleared in your account before sending keys or necessary details.
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It's also a good idea to leave a spare set of keys with a contact in the area (even if this isn't your primary method) in case guests lock themselves out.
We've outlined the main methods of key handover below:
Send the keys in the post
If you choose to post your keys, then consider sending them by recorded delivery for extra security.
Post them in with plenty of time to spare to make sure they arrive before your guests depart for their holiday.
Provide a self-addressed envelope for guests to post the keys back to you upon return.
Just in case the keys get lost or delayed in the post, leave a back-up set of keys with a local contact near the property.
Ask someone in the area to hold your keys
Use a key safe
Attach a fixed position key safe with combination lock to the outside wall (but out of direct view) of your holiday home and leave your keys in this.
Give your guests the code before they depart for their holiday so they can let themselves in on arrival.
This is particularly useful when guests arrive late in the evening or earlier than expected.
Some key safes have reprogrammable combination locks, so you or a contact can change the code between guests. This kind of key safe is available from Holiday Lettings as part of our home safety packs.
Use a property management company
A property management company should handle all aspects of changeover, including key holding or a 'meet and greet' service.
Make sure you use a reliable company: ask other homeowners for recommendations.
Also search in our property services directory.
