31 Jan 2014
"Nice location but too many gripes!"
This apartment has the potential to be a nice rental, however there are too many negatives.It is 8 minutes walk from the Marina. Some people would be unhappy that most of the surrounding units are lyi… More
Many thanks for your review. Firstly may we apologies that you did not enjoy your holiday. You contacted us at the end of your stay explaining the problems you and your wife were experiencing. Within two hours of the email we responded detailing how unhappy we were with the condition of the apartment and very much appreciated you for making us aware of this. We explained that the cleaner in Lanzarote had been contacted regarding the settee cushions, the shower trays and the patio area. As a result we arranged for the settee to be professionally cleaned and the shower trays to be cleaned as well as resealed. The patio area was also going to be cleaned. A previous guest had also been contacted within these two hours to see if they had received more UK TV channels, they confirmed that they had. I explained this to you and said that we would look into the possibility of there being a problem with the channels. We are extremely sorry that you and your wife did not enjoy your stay. Had you contacted us before the last day of your holiday we could have made certain these issues were rectified. We did offer you a substantial discount on a future booking in another villa along with numerous apologies and an update of the actions we were taking following your email. We appreciate the fact that you have made us aware of the issues and can assure you they are being dealt with.
25 Jul 2013
"Perfect holiday in a lovely villa with every thing we needed"
This really is a lovely villa and we will be going back as soon as we can. We had plenty of outside space. The inner terrace was lovely with plenty of seating and also the built in BBQ, the front terrace, which we generally used for breakfast was lovely. Not forgetting the balcony off our bedroom, actually my favourite place for a quiet drink and to watch the lights twinkling over the town and the port. Having 3 en suite bedrooms was fabulous, everyone had their own space and privacy. The villa furnishings are stylish and practical, kitchen fully equipped and made it easy to self cater! We loved the walks along the coastal walkway to the Marina and also down to the beaches. In one direction the Marina was a 5 minute walk and the old town about 15 . The other direction was towards the pontoon, which we snorkelled from most days. It really was lovely and so safe, we never walked as far as the Pappagayo beaches as we always ended up doing the snorkelling.
My only suggestion for improvement would be Wi fi. It would be handy for using ipads etc. It didn't cause us any problems, as we just connected up to free wi fi when we where out and about
The only thing we missed during our holiday was Wi fi, this would have been
When we booked, Penny was so helpful and sent detailed information to us and kept us informed every step of the way. A very pleasant booking experience followed by a perfect stay in a lovely villa, with perfect weather and a fabulous holiday. The villa was perfect and ideal for our group.
22 Apr 2013
"Best Family Holiday To Date"
We chose Lanzarote due to Easter being early this year and knew we could pretty much guarantee the weather. We weren't disappointed as we had beautiful weather for 2 whole weeks which resulted in temperatures of high 20 's and early 30's.
The villa when we arrived was better than my expectations as sometimes photos aren't true to the properties current state. The villa is clean, well laid out with all the amenities you need to make your stay comfortable. The beds were really comfortable too and the bedding of a really good quality. The bathrooms are lovely and the shower in the ensuite to the master room is great. The villas boast fantastic views of the Marina, Fuerteventura, the pool and the mountains.
The patio areas front and back are sun traps with sunshine all day long. Lots of seating outside for alfresco dining.
The Marina itself is 700m away with some of the best food I have eaten. Lani's Grillhouse was our favourite place day and night. You can sit on comfortable sofas outside on the Marina during the day drinking champagne cava whilst the children feed the fish with the free bread provided by the staff.
Playa Dorado is a pleasant mile walk along the promenade. The beach is spotless with plenty of places to get refreshments close by. The golf bar was a great place to grab a drink and a quick bite at really good prices.
Playa Blanca is a further half mile walk down the promenade with yet again more great food and bars.
There wasn't one thing I could find fault with on this holiday. We have been back a week and I have already boked to go back for 2 weeks Easter 2015!!
Well, what can I add!? Thank you for describing my Villa and the Marina, Playa Dorada and Playa Blanca so clearly. Just to explain distances in time, the Marina is a 5 minute walk from the Villa, Playa Dorada is a further 15 minute walk and Playa Blanca a further 10 minute walk. You reach all these places by turning right out of the Villa. However, if you were to turn left you reach the beautiful and un-commercial Papagayo beaches within 10 minutes' walk. These really are spectacular and only the first beach has any facilities, after this you could be on any deserted Caribbean Island (of which I have visited a few) but in my opinion the Papagayo beaches have whiter more powdery sand and a brilliant and sparkly deep blue/bright green sea. Thanks for your repeat booking and I look forward to welcoming you back.
22 Feb 2013
"loved the place"
We have stayed at Penny's place in Isla Canela twice and found it top class.Our expectations in Lanzarote therefore were high and we were not disappointed.The location and the quality of the vill… More
Thank you David for this lovely review. I am delighted that you enjoyed both my 3 bed Penthouse Apartment on Isla Canela - Homeaway Reference - 16260 and my 3 bed Villa in Playa Blanca. Fresh fish can be bought directly from the Fishermen in Playa Blanca Harbour and fresh meat as well as fresh fish is available at Ropers supermarket, both quite close to the Villa. The terrace is indeed lovely and sheltered and great for sunbathing and eating or just enjoying an evening drink. Then there is the enclosed and private courtyard garden equally good for eating and drinking in or just lazing in with a good book. I am pleased that you are happy with the service that I provide and I look forward to future bookings. Penny
31 Dec 2012
"Nice secluded patio area"
Villa was very pleasant and more or less what we expected. We rented the place for 4 weeks and friends joined us for one week. The villa was a little bit cramped indoors for 4 adults and it was a goo… More
Thank you very much for taking the time to write this review. I agree that the Villa is in a great position being so close to the Marina with the promenade and sea in front of the gardens. There is actually a supermarket (Hyperdino) less than a 5 minute walk behind the Villa and this is the closest one and it is also excellent and very well stocked.
The large sofa in the lounge seats 4 to 6 guests and there are 6 additional chairs around the dining table too. I do provide ample bedding and I am sorry that you had to ask for more to be provided (which it promptly was). On Lanzarote the Satellites in the sky moves and so all Satellite dishes have to have their frequency changed. I instructed a contractor as soon as you told me you were having difficulty accessing channels and the Dish was immediately realigned. I do recommend to my guests to take their Sky cards from home (If they have one) so that you can then watch many more channels but without one there are still plenty of channels to watch. A docking station and radio are also supplied.
I do stay in the Villa 4 to 6 times a year but I have never experienced low water pressure and we have had all 3 showers running in the 3 bathrooms at the same time all staying nice and hot without loss of pressure. I am again sorry that you experienced problems in this regard.
I respectfully take on board all feedback and opinions from my customers. I also understand that the impressions of our customers are of paramount importance to our reputation in the holiday lettings industry.
We pride ourselves on service, we value our customers and wish for them to have the same experience we would expect when going on holiday.
Therefore I apologise and regret that the standard of service slipped on this occasion.
30 Nov 2012
"First Class In Every Way"
we have stayed in Playa Blanca a number of times, in both Hotels and Self Catering options, however this was the first time we have booked a private Villa. The booking process was quick and easy and t… More
Thank you so much for this lovely review and I am delighted that you enjoyed the Villa and had a great holiday. The Courtyard garden is indeed an added bonus if you have toddlers and young children because they can play safely with little supervision but it's also a lovely place for adults to have some peace and relaxation whilst sun bathing, Barbequing or enjoying the view over to Playa Blanca bay watching the Ferries come and go to Fuerteventura. As you say, The Villa is very handy for all the beaches and bars and restaurants, all being just a short walk away. I am also pleased that my agents responded immediately to the problem that you had with the boiler and that this was rectified very quickly. It is important to have a good and reliable agent in the area who can respond straight away to any problems that may occur even though it is unusual for these to happen. Do let me know the dates that you would like to return in 2013 and I look forward to your repeat booking. Thanks again, Penny
3 Oct 2012
"Lovely villa, peaceful location, everything you could want is close by"
On arrival we were impressed with the size of the bedrooms and bathrooms and outdoor areas. The villa has a lovely open tread wooden staircase which we thought was a very nice touch. The walled area… More
20 Sep 2012
"Clean, comfortable and fantastic location!"
We were very shocked to read the negative review of this villa and felt we ought to comment because we stayed at this further in January 2012 for 2 weeks … Nothing negative to report at all and we h… More
Thank you for your unbiased and honest review which has totally countermanded and overridden the review of 11 July 2012.
I would like to make it absolutely clear to possible future guests that I have never met or spoken to this lady who has kindly taken the time to write this review.
I have not had any connection with her apart from emails on the 2 occasions when she booked my Villa.
Thanks again and I look forward to welcoming you back in January 2013.
6 Sep 2012
"Fabulous Place, Beautiful Villa, Stunning Harbour, Great Restaurants"
We recently stayed in this villa as part of our honeymoon trip to the Canary Islands. Both of us had a great time. The villa is well located for restaurants, bars, harbour and shops. All are within a … More
Thank you so much for taking the time to write this review and I am delighted that you enjoyed the Villa.
Thank you also for choosing to spend part of your honeymoon here. As you have said the Villa is in a brilliant location and is extremely convenient for the Restaurants and Bars in the Marina with Playa Dorada beach close by as are the Papagayo Beaches.
Yes, My agent, Tina responds very quickly to any jobs or repairs that are required and she also keeps the Villa absolutely spotless. Guests can eat their dinner off the floors after she has cleaned!!
I am really pleased that you enjoyed your stay and look forward to welcoming you back with your family.
27 Aug 2012
"Lovely apartment close to amenities."
Pool area very quiet and clean. It would have been good to have had parasols if you dont like to sit in the sun all day like myself and others, which meant we couldnt enjoy the pool area as much as we wanted due to lack of shade. The villa was tucked up in a corner rather than around the pool as picture suggests, though not a problem. A 5 to 10 minute walk to the marina, which is lovely and not overly expensive. A 20 minute walk to beach and other shops, bars etc, though it didnt seem that far as it is a lovely walk.
Thank you for taking the time to write this review and I agree that the Villa is very well located right behind the Marina.
It is indeed a lovely walk along the promenade which goes all the way from the Papagayo beaches to Playa Blanca and beyond. There are spectacular views from here to Fuerteventura.
I love jogging along here in the mornings in December in lovely warm sunshine with the glistening sea below me and blue skies above.
I am sorry that you could not find a parasol around the pool as some are supplied but it will be a good idea for me to supply some that belong specifically to my Villa. This I will do and thank you for your suggestion. Best wishes, Penny