As Zermatt is a car-free village cars must be left in Tasch where there is a shuttle train every 20 minutes which brings you to the centre of the village. At the central Matterhorn Terminal Parking in Tasch you will find caddys/trolleys to transport your luggage, and these can be wheeled onto the train.

To reach Haus Gornerwald take an electric taxi at the train station. The taxi will leave you by a small tunnel with steps going up on the right-hand side. Take these steps and after 20 steps you will find Haus Gornerwald in front of you.

Just let me know if you need any help with travel arrangements.