Yaverland holiday bungalow to let with beach/lake nearby, balcony/terrace, walking and TV

Thank you very much for your feedback, we do appreciate our guests contacting us with both positive and any negative comments about their holiday experience. As regards your comment that we do not follow up on previous comments we would like to reassure you that this is not the case. We are also somewhat disappointed that you did not bring any of the matters to our attention during the course of your stay and we would have been in a position to rectify issues were we aware of them. I am sure that you will note that previous guests have commented on how quickly we have responded to any problems. With regards to some of the specific issues you raise we would like to make the following comments: a) Location - the location is clearly stated on the website and the distance is accurate. Other guests have noted that the beach is 5 mins walk away along a quiet road and others have commented that it is well located for the beach. Obviously how long it will take depends on how fast an individual walks and if it took you 15 mins to do the same walk as others took 5 mins we cannot alter the position. b) Hairdryer. We were unaware that one of the hairdryers was missing and can only assume that it was taken during the course of this season. However, presumably you found the other one ok? Both bedrooms have hairdryers provided. c) The mattresses are not 30 years' old but 4 years' old. They meet all fire safety standards. d) You are correct that one window in the lounge does not open fully and thank you for drawing to our attention the need for a warning notice. However, the lounge is dual aspect and there are several other opening windows available providing for ventilation when required such that there is no need to open the window referred to. e) We were unaware that a drawer handle was missing and will arrange for it to be replaced - thank you for letting us know. f) Thank you for the comment regarding door mats and front and back door. We will arrange for door mats to be provided. g)Nobody has mentioned any problem with the plastic smell from the kettle before now and we had not noticed it either when visiting before the start of the summer. We will investigate it. h)No bread bin - we have never found need to use one at home. Nobody has mentioned the requirement before and many guests comment on how well Beach Haven is equipped. I) No waste paper bins. We believe there should be waste bins provided in both the kitchen and the bathroom unless these have gone missing. We will look into providing one in the lounge. j)Cracked pane in the bathroom window. Thank you for notifying us of this we shall investigate further although as the glass is double glazed we assume that the crack is in only either the outer or inner pane? k)No internet access. The property is not advertised as having internet access. j) No boiler instructions. Thank you for drawing this to our attention. The instruction manual should have been available as the boiler is less than a year old, we will ensure that instructions are provided. However, the system is very simple and straightforward and we could have given you details over the phone. We are pleased to note though that you found the accommodation warm. k)We are sorry that the bathroom wall was soiled adjacent to w/c. We should investigate the issue with the cleaners and ensure that any problem is rectified. l) Loose hand basin. Thank you for notifying us of this and we will investigate further. m)Lounge furniture. Pictures of the furniture are provided on the internet and comfort is a subjective matter. We have had no previous complaints in the last 6 years as to the comfort of the lounge furniture. n)We are sorry that the waste bins had not been emptied on your arrival at Beach Haven. The Island Council has a fortnightly waste collection alternating between general waste and recycling. It may be the case that the bin requiring emptying fell on the next week of the cycle. However problems can also arise if guests place the incorrect waste in the bins (eg put recyclables in the general waste or vice versa) or place the wrong type of waste out for collection on that week. In either case the Council will not collect the rubbish and this is beyond our control. We hope our answers herein has at least reassured you that we do take on board all of our feedback seriously. Where it is negative we try to resolve the issues, where positive we try to ensure that we do more of the same. We are glad that overall you enjoyed your stay and found the bungalow warm and secure, we just wished that you had let us know about the matters raised during the course of your stay and we are sure that many of them could have been resolved rather than leaving you to dwell upon them. Kind regards Trevor