19 Nov 2013
"Location and outside appearance, great - interior needs attention"
The location and architectural concept of the Deck Houses, No.3 Avocet Quay in this case, is very interesting and a big part in choosing this holiday letting.However, the interior contents leave much … More
I'm disappointed and unhappy to have received a negative review for this property. I hope that prospective guests will take into consideration the review for the week immediately prior to this booking.
In addition, I have had 14 separate bookings for this property since the end of April this year, one has already booked for next year and whilst there is the occasional request or comment, I have not had any complaints.
The guest had my mobile telephone number prior to arrival and was invited to call or text at any time if there were any problems, as with all bookings. I did not receive any communication for the duration of the stay.
In response to the specific comments:
Lighting - is as per the photographs - but I will look into additional lighting in the Living Room / Kitchen
No Extractor Fan - there are two windows immediately adjacent to the hob, which is deemed to be sufficient to comply with the Building Regulations
Saucepans & Frying Pans - they are not brand new, but are considered to be satisfactory
No Oven Trays - there is a round tray for the combination microwave oven and a grill pan and roasting pan for the oven as well as a number of ovenproof dishes.
Microwave instructions - there are instructions for all appliances in a clear folder in the bookshelf in the Living Room
Old sauces - the fridge has a few items such as ketchup / jam which we believe guests welcome
Drawers - there are two drawers in the kitchen which contain items of children's crockery, such as bowls, drinking cups which we believe families will appreciate
Cracked mugs - I am unaware of this; any unsafe mugs will be removed / replaced
Kitchen equipment condition - I don't see the purpose of an inventory when a formal checkin does not take place - in my experience most guests pay for breakages without discussion. I would say all appliances are in excellent condition and very clean, most of the equipment is in good condition, but it's not brand new
No coffee table - the property listing doesn't state that there is one - all furniture is as per the photographs
Sofa Bed - the sofa bed was purchased from Muji, and I believe is actually very comfortable. I'm not sure the height is relevant
Outdoor furniture - during the winter months is stacked behind the sofa in the Living Room - the week prior to this booking the St Jude Storm hit and I felt it was important to limit the amount of furniture left outside
Fairy liquid - fairy liquid, and cleaning products are normally supplied, this was an oversight
Tea towels - a selection of tea towels are normally left in the hot press, this was the case on this occasion
Kitchen cabinets - these are as per the photographs - the height of the wall cupboards is at a standard height above the worktop
Shower walls - we recognise that the decoration on the bathroom needs upgrading and intend to do so in Spring 2014 - the photos of the bathroom are accurate and recent
Toilet - there is an occasional fault in the flush mechanism when pressed hard, we are trying to solve this
Bedroom mirrors - there is a small mirror in the small bedroom and a mirror in the bathroom
Children's Room - the property listing notes this as a bunk bedroom and the photos are accurate
Staircase walls - we would agree that these need painting and intend to do so in Spring 2014
Keys - the keys are secured in a key box - unfortunately the outdoor light had not been left on. If visitors are unhappy with this arrangement, alternative arrangements for the handover of the keys can be discussed.
Security Deposit - I endeavour to return the security deposit as quickly as possible, whilst I recognise 6 days is not ideal, I endeavour to do this within 1-2 days. It is subject to the usual bank transfer timings.
On the final 'rough and ready' - the property is let for holiday rentals, we believe that the amenities are appropriate for the use and enjoyment of the property. The listing accurately states what amenities are included.
This particular visitor paid £60 per night, which I believe to be good value for the accommodation offered.
3 Nov 2013
"Lovely space, great for visiting Hampshire / Surrey"
Lovely "box on stilts" (our nickname) to stay for the week. despite the weather (St Jude storm weekend) the Deckhouse was warm & cosy. Everything you needed in the kitchen to cook proper mea… More
Thank you for your review - much appreciated! I hope you can come again next year.
23 Jul 2013
"Perfect seaside holiday in a "box"!"
We loved staying here so much last summer that we returned for more of the same. It really does have everything you might need for a good, old-fashioned seaside holiday. As I have said before, the acc… More
8 Mar 2013
"Perfect seaside holiday break."
We stayed at this amazing stilted cabin by the sea in July 2012. The place is delightfully quirky. It is one of a community of box cabins, set about a central green and right next to the harbour. Ducks roam about and it is perfect for a run about and games in the sunshine. You can park your car right up underneath the cabin. Inside, there is a clever "utility" area with a washing machine/drier and lots of storage space for wellies, wetsuits etc. Up some little stairs and you have a lovely family room with sofas and a lovely clean, tidy, well equipped kitchen. Most critically, there is a dishwasher. There is also a bathroom with an overhead shower and two bedrooms. The living room and the master bedroom have balconies. The plave is immaculate and exceptionally well organised. The harbour is just a 5 minute walk away and the cabin looks right out across the bay. Our four children loved wandering down with a bucket and looking for crabs and treasures. There is plenty to do. The pretty village of Emsworth is a 10 minute walk through the boatyard and has much to offer. We heartily recommend the local ice-cream shop! There are many beautiful beaches to visit - great expanses of white sand. It is exquisite in the sunshine. We particularly loved west Wittering. The Isle of Weight is also a great day trip by ferry. I would have no hesitation in recommending the property for a holiday break. Our experience was overwhelmingly positive.
8 Mar 2013
"Great place. Lovely surroundings. Great for kids. Safe."
'The box' as it is known is surprisingly spacious.
Right next to see.
Amazing beeches nearby.
Emsworth is a lovely village within walking distance.
6 Mar 2013
"Great location, fabulous for children, lots to do locally"
Well maintained accommodation with balcony and barbecue, open views over the marina. Marina coffee shop/ cafe within stones throw from property and easy picturesque walk into elmsworth. Great for children with lots o open spaces and local wildlife. Lots to do locally with beautiful beaches, marina, restaurants etc.