Apartment | 1 bedrooms | sleeps 3
Neptune has one double bedroom and a folding bed on wheels that can either be used in the bedroom or wheeled out into the living area.and a bathroom and utility room. There is a large reception area with sofa and chairs, coffee table, bookcase and display shevles one end, and a dining table and four chairs the other, plus a kitchenette. All windows overlook the square.
There are a dozen or so brasseries, restaurants and cafes around the square and many of the town's festivities take place there. These range from exhibitions of Spanish dancing during the summer to a skating rink in December. The apartment is the perfect place for people-watching!
The fabulous Cite is a 15 minute walk across the River Aude and the Pont Vieux, with stunning views of the walls and turrets. In the summer you can watch jousting in the lists, exactly where it took place in the age of the medieval Troubadours.
It is a short walk to the railway station, with trains to Toulouse, Narbonne, Beziers, Perpignan, Agde, Sete, Monpellier and further afield, and there are coaches in the summer to the Cathare castles.
The Canal du Midi is directly in front of the railway station and in the warmer weather you can take a two hour trip along the canal. You can also walk along the tow path with views across to the Cite, or along the banks of the River Aude.
For swimming and sunbathing there is a bus service to a beautiful local recreational lake, and a big plus - no motor boats are allowed!
|Size||Sleeps up to 3, 1 bedrooms|
|Nearest beach||Lac de la Cavayere 12 km|
|Will consider||Long term lets (over 1 month), Short breaks (1-4 days)|
|Access||Car not necessary|
|Nearest Amenities||10 m|
|Nearest travel links||Nearest airport: Salvaza Airport, Carcassonne 3 km, Nearest railway: Carcassonne station 500 m|
|Family friendly||Great for children of all ages, Suitable for people with restricted mobility|
|Notes||No pets allowed, No smoking at this property|
Features and Facilities
|General||Central heating, Air conditioning|
|Standard||Kettle, Toaster, Iron, Hair dryer|
|Utilities||Cooker, Microwave, Fridge, Washing machine|
|Rooms||1 bedroom, 1 bathrooms of which 1 Family bathrooms|
|Furniture||Single beds (1), Double beds (1), Cots (2), Dining seats for 4, Lounge seats for 3|
|Further details indoors|
The apartment is beautifully equipped, with many things you would not expect to find in a rental apartment. We have furnished and equipped it as we would a second home, rather than a rental property and several guests have remarked that it feels as though they have been invited to borrow a friend's flat. We have furnished it in a French style and absolutely nothing came from Ikea!
|Further details outdoors|
There is no parking immediately outside the apartment as the road is pedestrianised. There are parking spaces in the surrounding streets and two free car parks. However we always use one of the three secure underground car parks (5 minutes walk away) - you buy a swipe card that costs 20 euros for the week - even if we are only there for less time - which allows you to enter and exit 24/7.
There are public swimming pools in Carcassonne and a beautiful recreational lake half an hour away by bus.
Flowers and a bottle of bubbly are provided on arrival, and there is milk in the fridge.
The apartment is managed locally by an English couple.
The Languedoc-Roussillon region
Carcassonne was one of the centres of the Albigensian heresy of the Middle Ages. When the heretics were finally beaten the Cite was destroyed and the inhabitants driven down to live in the ville basse,or Lower Town, where the apartment is situated. If you haven't read the novel 'Labyrinth' by Kate Mosse, before you stay, there is a copy in the apartment. It is a novel set in this era and is a wonderful introduction for visitors to the area.
The Cite fell into an increasing state of disrepair until it was restored in the nineteenth century by Viollet-le-Duc., and it is now one of the most visited places in France.
Carcassonne is a wonderful place from which to explore the Languedoc and the Cathare country. There are many abbeys, museums and castles to visit dating from the era of the Cathars, and many of the castles such as Peyrepetuse, Queribus, Lastours, Montsegur and others are an amazing sight, perched precariously and dramatically on the summits of rocky peaks.
The 14th July fireworks are truly magnificent. When they are viewed from across the River Aude the fireworks explode in rapid succession along the entire line of the walls of the Cite.
You can also visit the gorges and mountains of the Pyrenees, and don't miss the PETIT TRAIN JAUNE, which links the mountain villages on the French side of the Pyrenees and runs throughout the year.
Historic cities, towns and villages to visit include Toulouse, Albi, Perpignan, Montpellier, Beziers, Narbonne, Mirepoix and Limoux - and many more. Guide books are supplied in the apartments.
Seaside towns and villages to visit include Sete and Agde to the south east, and Collioure and Port Vendres towards the Spanish border.
The Canal du Midi is a must, and there are short trips available from Carcassonne during the holiday season that will give you a taste of canal life. Several clients have combined a stay in the apartment with a week on the canal. It is also very pleasant to walk or cycle along the canal.
There are numerous excellent restaurants in the area, both in the Cite and in the lower town, including a couple of 2 Star Michelin restaurants.
There is also a Salon de The immediately below the apartment with ice-creams and smoothies to die for!
There are a couple of supermarkets a minute's walk away that are open from 7.00 in the morning until 9.00 at night most days except public holidays, and in the streets of the Bastide there are lots of wonderful little shops to explore.
There are a couple of swimming pools in the town as well as the lake mentioned earlier; there is a golf course, there is is riding available, and it is an excellent area for walking and cycling.
??There are annual summer festivals in Carcassonne, both in the lower town and in the Cite, featuring both national and international stars. They feature pop concerts, jazz concerts, plays, opera, exhibitions and all sorts of other activities. Look out of the window of the apartment in July and August and you may see strolling minstrels, a brass band, acrobats, dancers, and other entertainers.
There are many other festivals throughout the year, such as the wine festival, the Spanish Week, the jazz festival and others.
And of course the magnificent firework display on July 14th is the most spectacular in France (although I dare say Parisians would dispute this!).
At Christmas there is the ice rink in the square, which has at least a couple of displays by professional skaters, including a display on Christmas Eve that ends with Santa abseiling down into the Square. There are many other activities, such as the Foie Gras fair, a ferris wheel, sleigh rides and much more.
Throughout the year there are other festivals, such as the Wine Festival, a jazz festival, a Spanish week and many more.
Guest reviewsPowered by TripAdvisor
Guest reviews Powered by TripAdvisor
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9 Oct 2013
"Homely and well, Perfect!"
We stayed here from the 27th of September - 2nd of October. We arrived on a Friday afternoon and climbed the spiralling staircase to our apartment and were welcomed by fresh flowers and a bottle of (r… More
What a terrific review. It summarises beautifully everything that we love ourselves about Neptune, and that we hope our guests will love as well. Thank you so much for sharing your enthusiasm and we look forward to welcoming you back soon.
22 Aug 2013
"UN APARTAMENTO PERFECTO CON SÓLO UNA DESVENTAJA"
El apartamento Neptune está perfectamente ubicado en el centro de la nada bonita Carcassonne (tan sólo merece la pena la cité). Está perfectamente equipado hasta lo más trivial, limpio y muy cuid… More
9 Jun 2013
"Great spot for a short break!"
We enjoyed a lovely autumn break in this little flat, apart from one problem. More about that later. It is smack on for the main square of Carcassone and in a great position for watching the world go… More
Many thanks for this great review. Since this client stayed in Neptune we have acquired a slow cooker, which is a great addition to the cooking facilities - I can thoroughly recommend the cow au vin in the slow cooker recipe book that comes with it!
19 May 2013
"Comfortable apartment overlooking square and within walking distance to chateau"
We really enjoyed our 5-day stay at the Neptune. It is comfortable and lovingly yet informally decorated, andthe apartment has all the appliances needed. It was a joy to watch the comings and goings in the square below. Carcassonne castle is a short (15 minute) walking distance from the Neptune. Around the apartment, there are plenty of patisseries and small supermarches, and much to see on evening walks. Carolyn is very organized and very helpful. Her information sheet is really comprehensive. Arrival and departure were easy. Carcassonne itself is in a good central locaiton to see the nearby small towns, vinyards, and castles. We will return.
Many thanks to this reviewer for the comments - they really bring out what makes the apartment special. We look forward to welcoming him back.
15 May 2013
"Well-equipped apartment in central location"
We were comfortable in the apartment and loved the extra useful things, like the bathroom scales (to comply with the Ryanair restrictions!), the library of guide books and the all-important washing ma… More
Many thanks for this review. It is good to hear you may visit Neptune again, and many thanks for your tips, which future clients will find very helpful.
13 May 2013
"Neptune - a perfect find for us - we loved it!"
We have just returned from our travels and looked at “our” apartment in Carcassonne on the website. We were so astounded at the comment written on it on 30 April that we felt we simply had to offer a very different point of view.
Never having been to Carcassonne before, the apartment was for us the most perfect “find”. Firstly, it was so comfortable and so obviously well-looked after. It was spotless. And it was so well-equipped too. It seemed to have all things that one takes for granted in one's own home and, as we were there for a week, that was much appreciated. And it was wonderful to walk in on the first evening and find flowers on the table and bubbly in the fridge! Secondly, and this was a real plus for us as we didn't have a car, the apartment is so conveniently located . It overlooks the delightful Place Carnot, with its friendly bars and restaurants, and its thrice-weekly markets – the Saturday one, with its cheeses, salamis, fruit, etc, etc, is wonderful! And it is an easy walk to everywhere in Carcassonne, including to the fascinating old Cite, to the Canal du Midi for a delightful walk along its banks, and to the train station. There is lots of information in the apartment on places of interest in the area, and on recommended local restaurants - tried and tested by Caroline and her husband and by her clients. It was a daily toss up for us – to eat out or eat in. The kitchenette was so well-equipped that taking full advantage of all the local good ingredients was a doddle. One given of course were fresh croissants every morning from the local boulangerie! We went in February, thinking of our visit as a one-off. But we are now considering a return, as the apartment would be a delightful place in which simply to relax, at any time. Caroline's management of all the arrangements for us was spot on and unfailingly helpful. So, yes, Neptune comes with a strong recommendation from us! .
I am delighted this client found Neptune such a great place to stay. I very much hope we will see you again - quite apart from anything else it looks like a good excuse to provide some updates on the restaurants, backed of course by serious personal research!
12 May 2013
"Centrally located delightful apartment"
We really enjoyed our one week stay at this apartment. It is very centrally located, overlooking the main square. The railway station is only a short walk away. The owner sends out very detailed ins… More
I am delighted this reviewer enjoyed his stay in Neptune. There is a good selection of books in the apartment, including several guide books of the area, as well as maps of course. But there is so much to do in Carcassonne and around, as well as people-watching in the square below, that we never have much time for reading when we are down there!
11 May 2013
"Living with the locals"
We stayed in this property in April, a very good time of year to be in this part of France.There are three apartments here and Neptune is one of the two smaller ones. Ideal for two people. Nicely furn… More
Thank you for that review - I'm so glad you enjoyed your experience of feeling part of the local community. We tried to give all the apartments a 'French' feel and each has its own particular characteristics - Les Platanes is traditional, Troubadour is luxurious and Neptune is modern, but all of them very French. This is particularly the case with Neptune, because we inherited one or two items that the previous owner had left, as she had originally furnished the apartment a year earlier for her granddaughter. (The granddaughter then decided to go to Martinique, which was how we were lucky enough to acquire the apartment!)
9 May 2013
"Response to Neptune review"
I have just read the review on the Neptune apartment in Carcassonne, and although I didnt visit the apartment, I was staying in the Platanes apartment which is in the same block and owned by the same … More
Thank you to this reviewer for her support. I have to say I was very upset with the review she is referring to and it is so nice to know that this client - like most - loved her stay at the apartment, and appreciated that we go the extra mile to provide the things that make for a comfortable and relaxing stay.
30 Apr 2013
"an accountants take on the hospitality industry & the guest experience"
This is an accountants idea of a holiday let. This is basically one room divided into a bedroom bathroom and a sitting room/kitchenette. We got the feeling that everything was cost centred from the fu… More
This client's entry in Neptune's own visitor's book was entirely made up of promoting her own rental property nearby that she had just bought, complete with contact details.
Neptune is a one bedroom apartment and not a studio. The photographs on the website give a far better picture of the apartment than the writer's misleading description.
To suggest Neptune is not clean is not a case of her subjective view as opposed to mine. It is a bare-faced lie. We repainted (as many coats as required, either two or three) the entire "one room" in April. The bedroom, bathroom and shutters will be done next year. We painted walls, ceilings, doors, window frames and casements (removing the casements and doors to do so), and in the process moved all the loose items plus the smaller bits of furniture, into the bedroom, and then cleaning them as we put them back in place. It is always spotless for guests' arrivals and although we felt it needed repainting to keep it looking fresh, it certainly didn't have a "tired" look apart from the kitchenette area. I have changed some of photos on the web site to show painting in progress and the finished result. You may notice there are no curtains; that is because they had been removed for their annual launder while we were doing the painting. When we had finished we were very very pleased with the way it looked - the whole place really sparkled and as we closed up the flat before we left I said to my husband, "The next client will be bowled over".
This client arrived at the apartment six days later, and after our managers had given it a final spruce as it had been empty for nearly a week. It was not just spotless; it was super-spotless.
It occurs to me, reading her review again, that the reader is supposed to infer that the doors are bare wood on the other side. All the doors were a light cream and when we repainted the living area we decided to paint them white, but as we didn't repaint the bedroom or bathroom, the backs of the doors are still cream.
The client states states entirely correctly that the sofa is very old, and it is. It was one of a few items that we inherited with the apartment. It goes with the rest of the decor and is very comfortable. We have looked round for a replacement when in Carcassonne but have not found anything that is a sufficient improvement to make it worth buying. New maybe, but characterless and not as comfortable. There are a couple of smart cushions on the sofa that co-ordinate with the rug and it is the first time that anyone has criticised it. Most clients think the apartment is furnished with charm and character, but you can't please all of the people all of the time.
The oven is another of the items that came with the apartment. It works perfectly and although I don't know how old it is, I can't imagine it is 30 years old. There is also a two-burner hob. The cooking facilities in Neptune are limited compared with Troubadour directly below, which is one of the reasons that Neptune, which sleeps three, is cheaper than Troubadour, which sleeps two. However, Neptune also has a brand new slow cooker complete with recipe book that provides additional cooking facilities. The cooking equipment, as with the other two apartments, is extensive compared with many rental properties - eg things like a stick blender, salad spinner, oil brush, small funnel, et al.
I was concerned to hear the CD player did not appear to be working so I asked the apartment managers to have a look at it. They reported back that it works perfectly. We purchased it specifically for the apartment and it came with a tape player whether it was required or not.
There are many rental properties in Carcassonne that have a television. If the client felt she couldn't do without one for her three day visit, why didn't she stay in one of these?
The client knew perfectly well that the deposit cheque would be cashed as the booking form makes it clear. She omitted to add the deposit to her original payment and she also somehow forgot to mention in her review that the deposit was returned less than 24 hours after her departure from Neptune. It would have been returned sooner if she had done as requested and let me have her bank details before her holiday.
Incidentally the place was left in a totally disgusting state and she was lucky I made no deductions from the deposit.
Here is the wording form our information pack regarding the call-out charge: "If you have a problem with the apartment you are unable to solve yourselves, you may call our colleagues (telephone number given). They will probably be able to answer your query over the phone but if necessary they can make a visit. But please note that if they consider that it is a problem you could have solved yourselves there will be a call-out charge of 30 euros. If it is something beyond your control there will be no charge." My colleagues live about 35 minutes from Carcassonne and this is a safeguard against them being called out unnecessarily. No-one has yet been charged for a call-out fee, and why did this client mention it anyway? She certainly wasn't charged herself.
Neptune's second Visitors' Book was started last year as the first was full, as the client cannot fail to have seen from the dates of the entries. It is hardly surprising she saw no evidence of repeat bookings, of which we have had a number over the years. We have a client arriving in a couple of weeks for a second visit to Neptune and third to the apartments, as his first visit was to Troubadour.
The reviewer states, "I take pride in giving my tenants high quality accommodation", implying that we don't. I don't know what she is talking about. We pride ourselves in looking after our guests and just one example: we offer a choice of Hungarian goose down, medium duck feather and synthetic pillows, enough for every client in all the apartments at the same time. Hardly justifies the comment, "how mean can people be".
If anyone reading this review likes the look of the photos of Neptune and would like to see other reviews of the apartment, please contact me as I can give you the details another well-known web site where we have advertised for several years. You will find many reviews of all the apartments including 14 for Neptune, all fives apart from two fours. We have only been advertising on this site for a short time and the above review was the first for Neptune. Apparently the client was given both web sites by the person who recommended the apartment and presumably chose this one out of spite because hers is the only review of Neptune on it at the moment, ensuring it would have maximum impact.
The client also mentions the vast sums of money we must be raking in. Has she never heard of overheads? Now that she has her own rental property in France it will come as a nasty shock. Mine are as follows: laundry, cleaning, welcome pack of wine, milk in the fridge and flowers, electricity (and yes, I do ask clients to turn off the heaters or A/C if they are going to be out all day!), water charges, insurance, five different taxes (Taxe d'Habitation, Taxe Fonciere, Taxe de Sejour, French income tax, UK income tax) accountants' fees both French and English, trips down to Carcassonne for repainting apartments (it was Les Platanes last year (twice, because it is bigger so took longer), advertising charges for the web sites I am on (substantial), stationery and postage, wi-fi, the occasional bill for an electrician or plumber, replacements (recent ones in Neptune include new bed, new mattress, new mattress and pillow protectors, centre lights, bedside lights, new rug, cushions for the sofa, a new curtain for one of the windows, half the hand towels, plus other small miscellaneous items such as loo paper, soap, washing up liquid, light bulbs, battery for the bedside alarm clock and other clocks and kitchen timer etc. She will not have to pay the eye-watering management charges I have to pay for being in an apartment block, but she will have to pay for her swimming pool maintenance and I can't imagine that's going to be cheap.
Looking at our tax for the last tax return we did, 2011-2012, for the apartments as a whole I see that the profit was approximately one seventh of our turnover.
The client mentions that she was charged £80 per night. Had she stayed for longer that three nights she would have been charged only £55 for subsequent nights as I charge more for the first three nights of a stay to cover my overheads and make a small profit. I can barely do this with a two night stay which is why I have a three night minimum.
Readers may be curious as to the clients's motive in writing such a venomous and wildly inaccurate review. I suspect the reason is as follows: she did not make a note of the entry code (the first person not to have followed the simple instructions) and then compounded the problem by telephoning the apartment managers on their land-line and did not leave her own number on the answerphone when there was no reply. She did not even try the mobile number, although both numbers were side-by-side in the information pack. They were in Carcassonne at the time and would have come round to the apartment immediately (NOT charging a call-out fee!). As it was she had to wait several hours before she got into the apartment, which was only after her husband had made a further call and was given the instructions over the phone. She was no doubt seething with rage when she eventually gained access.
Oh and by the way, although everything else I have written in this response is true, I have to confess that It's not true that the client left the apartment in a totally disgusting state. It was left in a perfectly reasonable condition. But I couldn't resist the temptation of letting her think as she reads this response (if only for as long as it takes her to get to the end of it) that I had joined in the game of "Who can tell the biggest whopper".
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