25 Sep 2013
"Beautiful apartment, great location"
This apartment was very good, clean and spacious. The kitchen was well equipped. It had a large living and dining area and good sized bedrooms. There was air con in all bedrooms and in living area. Ha… More
16 Aug 2013
"Great location, fair apartment."
When we arrived on 1st August, there was nobody there to greet us and we were then made to wait on the street outside the apartment building. When the managers eventually arrived, we were then made to… More
We are very disappointed to read your review. Both my wife and I work very hard to keep a good standard of accommodation, so feel disheartened by your comments.
We are a loss to know when you emailed or contacted us. We received no emails nor did we speak to you on the telephone, other than when you first arrived, so I cannot understand how you say that we where abrupt or unhelpful. The only contact that we had with you was when you where in the taxi on the way to the apartments, you called and told us that you could not contact the caretakers. In the 13 years that we have rented this apartment, you are the first person who could not call the caretakers for key collection. My wife called the caretakers and they said that they would go down to the apartment immediately. She then called you back and told you this. You probably had to wait on them coming as we ask that clients call from baggage reclaim, not on the way to the apartment, as it is only a ten minute taxi ride. The caretakers needed time to get to the there, and to check the apartment over before clients arrival.
I find it very unlikely that there was no toilet roll left in either of the bathrooms. We provide a welcome pack if asked to do so. You arrived at 1pm and had not asked for any items to be left in for you.
There are no swimming pools at Pueblo Santa Ana. As it is in a great location right beside the beach this was never an issue. We don't have a key for the courtyard. This is the access to the apartments which are in there, so you had no need for one as our apartment is at the front of the building.