Holiday Lettings has over 10 years experience of marketing holiday homes worldwide and 21,000+ home owners trust us to showcase their homes. As the UK's busiest holiday home website we ensure it is our brand that holidaymakers see and hear about all year around, so that we bring you more enquiries and repeat bookings.

Holiday Lettings offers the biggest and most flexible range of advertising options for holiday home owners, ensuring that your advert is tailored to target your potential guests.

For more information visit our Advertise with us pages.

Signing up with Holiday Lettings costs nothing and couldn't be simpler, register online or call our Sales team on +44 (0)1865 312030.

Advertisers pay just £239 + VAT per annum for a Classic advert, or £299 + VAT for a Premium advert.

Additional Classic adverts are offered at the discounted rate of £219 + VAT, additional Premium Adverts are offered at the discounted rate of £279 + VAT.

Co-located Adverts are treated slightly differently: the first advert in the set is charged at the Classic Advert rate. Additional adverts cost £119 + VAT and the Group Advert (to promote your co-located homes as rentable together) is £50 + VAT.

For more information visit our pricing pages.

If you would like to advertise more than one property there are a number of options:

• Additional adverts - purchase another Classic or Premium Advert for your additional property at a discounted rate
• Co-located Adverts - a set of Classic Adverts interlinked by tabs for properties all on the same site/complex that are also rentable together by large groups (for more information see our Co-located Advert FAQs)
• If you manage 10 or more properties contact our Agent Services Team directly on +44 (0)1865 312000 or by email

Our Classic and Premium Adverts are designed to promote a single rental property; we do not allow more than one property to be advertised on a single advert page.

We offer a quarterly subscription to a Premium Advert for £99 +VAT per quarter. It works much like a direct debit with the payment automatically leaving your bank account every three months until you cancel the agreement. Please contact the team if you'd like to purchase this option.

Your advertising time starts from the day you make your first payment. See the 'Make a Payment' page for the date and cost of your next payment. We always remind you by email before a payment is debited from your card.

If you want to stop your quarterly payments you will need to contact us before the next payment is due. No refunds can be given once the payment has been debited from your account.

A member of our team can set up your advert for a £20 + VAT fee. You will need to provide us with the information required to create the advert. For more information relating to our advert inputting service call the Sales team on +44 (0)1865 312030.

We can translate your advert from Spanish, Portuguese, Italian or French into English, there is a fee of £25+ VAT plus an advert set up fee of £20+ VAT for this service. All adverts are displayed in English and you will need to be able to respond to enquiries in English.

For more information contact Sales on +44 (0)1865 312030.

Our golf and ski pages can be found under the 'Holiday Ideas' section accessible from the main home page. Your property will automatically be listed on these pages if you tick the box in Stage 3 on your Home Management page to say that your property either has a golf course on site or within 15 minutes' walk, or that your property is located in a ski resort. There is no charge for being listed on these pages.

As an advertiser if you recommend Holiday Lettings to a friend, and they end up advertising with us as a result, we will give you a free gift as a way of saying thanks.

Spotlights are a great way to increase exposure for your holiday home beyond its advert page and make your advert visible to holidaymakers who may not otherwise search specifically for that property type.

What are Spotlights?

• Spotlights are featured, in rotation, at the top of all search results pages
• They include any photo from your advert, location & price

Why opt for a Spotlight?

• If your home is in a competitive area it will help highlight your advert amongst the many
• Through the rotations, over 25,000 displays of your mini-ad will be seen each week

What are the Spotlight options?

• A three week Spotlight for £70 + VAT
• A six week Spotlight for £125 + VAT
• A 12 week Spotlight for £199 + VAT

If you are paying through a rolling quarterly subscription and wish to move to an annual subscription, please contact us at least three working days before the next payment is due.

If you transfer to an annual subscription before your advertising time has run out, the remaining time will be added to your new subscription.

As our standard advertising format, our Classic Adverts provide a robust and comprehensive package for promoting your holiday home on our website. Premiums adverts have a few more bells and whistles which might be just what you need to edge ahead of the competition! Below you will see a list of what's on offer with Premium Adverts:

• Advert listing on TripAdvisor NEW: Your advert will gain access to millions more on the TripAdvisor network. Also if you purchase either a Late or Early Deal, it will appear on your TripAdvisor listing as well

• Featured on the home page: Increased exposure; Premium Adverts are seen circa 500 times a month in rotation on our home page

• Enhanced search results listing: Catch the eyes of more holidaymakers with a highlighted listing and 50% more space on the search results pages

• 4 photo hover-over display: First four photos on your search results listing with hover-over function to enlarge and switch between the photos

• Premium stamp: A label on your search results listing to highlight that your advert has more to offer

• More Home Summary text: More space to describe the key selling points of your property on the search results pages

You can upgrade from a Classic Advert to a Premium Advert by buying an upgrade in the 'Make a payment' section of your Home Management page. If your advert has over three months advertising time remaining you can pay a pro-rata amount to upgrade until the end of your existing advertising time. Just contact us if you want some help.

If you're on an "annual subscription", select the upgrade via the 'Make a payment' section and you will be automatically moved to a Premium Advert and charged the new amount on your next renewal date.

An annual subscription takes away the fuss of renewing your advert each year, keeping your advert online and your booking enquiries coming in. Without a subscription, if you don't renew your advert on time, it will be removed from the site the next day.

Subscription is available for Classic and Premium Adverts only. You can set up (or cancel) a subscription via the subscription link on your Home Management page. By doing this your advert will be automatically renewed for a further 12 months on its next renewal date.

We will always send you reminders before the payment is debited from your account, just in case you want to cancel. And if you do decide to cancel and contact us within three working days after the payment has been debited, we can offer you a full refund (only available for annual subscription payments).

A Premium Advert is our most effective advertising option. With it you will get a listing on the TripAdvisor network, be featured on our homepage around 500 times a month and have a more prominent listing in our search results.

Upgrade to a Premium Advert

You can upgrade from a Classic Advert to a Premium Advert by buying an upgrade in the 'Make a payment' section of your Home Management page. If your advert has over three months advertising time remaining you can pay a pro-rata amount to upgrade until the end of your existing advertising time. Just contact us if you want some help.

If you're on an annual subscription, select the upgrade via the 'Make a payment' section and you will be automatically moved to a Premium Advert and charged the new amount on your next renewal date.

Downgrade to a Classic Advert

You can downgrade from a Premium Advert to a Classic Advert via the 'Make a payment' section on your Home Management page.

If you're on an annual subscription you will need to first cancel your subscription through the subscription link on your Home Management page and then visit the 'Make a payment' section to downgrade to a Classic Advert. You can sign up again for an annual subscription when you make your payment.

Switch to a Co-located Advert set

If you're on an annual subscription you will need to first cancel your subscription through the subscription link on your Home Management page and then visit the 'Make a payment' section to switch to a Co-located Advert set. You can sign up again for an annual subscription when you make your payment.

Holidaymakers look for bargains – that's why the Late Deal and Early Deal pages are some of the most popular on the website. They get up to 940,000 unique searches every month during the popular seasons.

Buying a Late Deal or Early Deal will put your home in these popular searches for your chosen weeks. You will need to offer a small discount on your normal rental rate for the period of the Deal. The discount will also appear in red on your advert in the search results – it will stand in all of the search results pages on the website.

Log in to your account to buy an Early or Late Deal. Or find out more about Deals.

You can attract the early birds by taking out an Early Deal. Early Deals are good for getting your booking season started earlier. You can entice holidaymakers with a bargain for booking early.

For four weeks your home will be featured in the Early Deal searches. You can choose which weeks you would like the extra exposure.

The Early Deal period that you're promoting must be for 1-4 consecutive weeks. You must have availability for all of them. You'll need to offer a discount on your normal weekly rental price.

The start date of the Early Deal period must be at least three months from the date you activate the deal. The end date must be within four weeks of the start date.

Log in to your account to buy an Early Deal. You can save money by buying three Deals at once. They will be credited to your account and they have no expiry date – you can use them whenever you're ready.

You can attract the last minute bookers by taking out a Late Deal. Late Deals are good for filling empty weeks by giving your property some extra exposure. They're great for getting last minute bookings and can be used all year round.

For two weeks your home will be featured in the Late Deal searches. You can choose which weeks you want the extra exposure.

The Late Deal period that you're promoting must be for 1-4 consecutive weeks. You must have availability for all of them. You'll need to offer a discount on your normal weekly rental price.

The start date of the Late Deal period must be within three months of the date you activate the deal. The end date must be within four weeks of the start date. Log in to your account to buy a Late Deal. You can save money by buying three Deals at once. They will be credited to your account and they have no expiry date – you can use them whenever you're ready.

You get a discount when you buy a bundle of three Deals at once. They can be stored as credits on your account to use for any of the homes that you advertise with us.

Offer credits have no expiry date. You can save them to use at the perfect time.

Log in to your account to buy the three Deal credits at the reduced price. Once you've made the payment the credits will be added to 'Add/Edit Deal' on your Home Management page. You can activate them whenever you're ready.

You can still edit the price of an active Late or Early Deal at any point while it is live on the website. Select 'Add/Edit Deals' on your Home Management page. The Deals that are currently displayed on your advert will be at the top of this page. Click the blue 'edit' link and you can edit the price.

You can't edit the currency of your rental rates or your normal rental rates for the same period of the Deal whilst your Deal is active. Make sure this information is correct before you activate the Deal.

It's difficult to change the dates of the Deal period for an active Deal. If you need to change them contact us as soon as possible and we will try our best to change the dates for you. The date it expires and is removed from our Deals search on the site will stay the same.

If your Deal has been placed on the wrong advert just get in touch and we will move it to the correct home. Contact us as soon as possible as the date it expires and is removed from our Deals search will stay the same.

We can't advise you on what discount you should offer with your Deal as it depends on what your normal rental price is. And, of course, you have costs to cover which you have a better idea of.

A 20% discount is the average rate that owners offer. However the more you reduce your prices, the higher your chances of securing a booking.

Your Deal will be displayed within the relevant search results pages for Late Deals or Early Deals. The discount you're offering will also be shown in red on your advert in the search results.

Make sure your Deal is still active by logging into your Home Management page. Late Deals are active for two weeks and Early Deals for four weeks.

If your advert is listed on TripAdvisor, your Late or Early Deal for that advert will also be displayed on the TripAdvisor website. Your Deal offer will be shown on your TripAdvisor listing, in the Deals tab and also on your advert in the search results.

If you're not listed on TripAdvisor just log in to your account to upgrade to a Premium Advert and get the benefit of this extra exposure. Find out more about the extra listing on TripAdvisor.

A Spotlight will put your home at the top of the search results pages that are relevant to your location. Your Spotlight will be seen on average 25,000 times every week by people searching for homes in your area.

Spotlights are displayed according to the location search criteria entered by a holidaymaker. If there are more than four Spotlights available, then the holidaymaker can use the arrows on the carousel to see the other homes. The homes with Spotlights randomly rearrange on the carousel every time the site refreshes.

If a holidaymaker clicks on your Spotlight, they will be automatically taken to your full Holiday Lettings advert.

More about Spotlights

Log in to your account to buy a Spotlight. You can buy a Spotlight for a 3 week, 6 week or 12 week period.

If you do not already have a credit on your account then select 'Add Spotlight' on your Home Management page. Choose the home(s) you want a Spotlight for, how long you want it for, the photo you would like displayed and the start date. Payments can then be made as normal. You can buy a credit to use at a later date – you will need to buy this on the 'Make a payment' page.

If you already have a credit on your account you can use this when you like. Set it up through the 'Add Spotlight' page and select 'Use credit' whenever you're ready to use it.

We've put together a handy table to show the best times of year to take out a Deal or a Spotlight for homes in different areas around the world.

Best times for a Deal or a Spotlight (pdf, 85kb)

Having your own personal website to market your home shows holidaymakers that you've taken the time and effort to create something professional and memorable. It will help to promote your Holiday Lettings listing even more.

We invest millions each year in online and offline marketing worldwide to make sure we drive more traffic to the website. But a personal website will help you promote your home independently of Holiday Lettings. With a personal website you can point people to see just your home, eg www.houseonthebeach.co.uk

Our WebCreator product gives you a website that is synchronised with your listing on Holiday Lettings. It will save you time and money buying, creating and updating your own website yourself or using a web designer.

Our WebCreator product builds a personal website for your home based on all the information in your advert. There's no extra hassle for you. Your website will be synchronised with your listing on Holiday Lettings. Whenever you make changes to your advert, your website will update straight away.

To buy the WebCreator product log in to your account and select 'WebCreator' on your Home Management page. You will need to choose your preferred domain name, eg www.boulderscapetown.com, plus your own colour scheme, headers and font. Select 'Order now' and follow the payment instructions on the following pages. Your new website could be online within 48 hours.

More about WebCreator

Log in to your Home Management page and select 'WebCreator'.

You will be able to choose your colour scheme, headings and font. You can choose what information you want to be on your new website too and which photos to display (up to 24 can be displayed). Don't worry if you change your mind later – you can always edit your settings again.

Your WebCreator will automatically update every time you edit your Holiday Lettings advert.

There are things you can do to make sure people find your personal website:

• Word of mouth works wonders – drop it into daily conversations with friends, family and colleagues.
• Add a link to your website at the bottom of every email you send out.
• Include it on your business cards, leaflets and any other documents relating to your home.
• Advertise in the local newspapers or leave some leaflets in your local shops.
• Get social and link to it from any social networking sites you use such as Facebook and Twitter.

WebCreator is a direct link to your advert and has limited content, so don't be surprised if it doesn't come up too high in the search results for search engines like Google or Bing.

You can improve your place in the search engines with these tips:

• Register your site with Google so people can find it in this search engine
• Link to other websites from the useful links page and ask them to link back to you. Search engines love links – in general the more you have on your site, the better your place in the search engines.
• Regularly update your advert with new information, rental rates and availability so that your website is always up to date. Pages that are updated more often generally have a better place in the search engines.

Other tips for marketing your WebCreator (pdf,787kb)

If you have a personal website we can activate a link from your advert to your website for free.

In order to add a link, we would ask that you give us a link from your website in return. You will need to insert the link using this HTML code or send this link to your web developer. Once you've added the link email owner.links@holidaylettings.co.uk and we'll activate the link on your advert. If you need any help with setting up your link just email us at the same address.

Displaying your Holiday Lettings availability calendar on your website also acts as a reciprocal link. You or your web developer will need to insert our HTML code onto your website. The HTML code is in Stage 6 of your Home Management page of your account. At the bottom of the page there is the section headed 'Do you have your own website?' Within this section you will be able to preview what the calendar will look like on your own website and copy the HTML code.

You can display your Holiday Lettings availability calendar on your personal website. This will mean you only ever have to update one calendar. The best way is to 'embed' your calendar into your website, but you could just add a link to your advert.

You or your web developer will need insert our HTML code onto your website. The HTML code is in Stage 6 of your Home Management page of your account. At the bottom of the page there is the section headed 'Do you have your own website?' Within this section you will be able to preview what the calendar will look like on your own website.

Having your availability calendar on your website acts as a reciprocal link to Holiday Lettings. In return we can add a link to your website from your advert - just email owner.links@holidaylettings.co.uk to get the link activated.

Premium Adverts and Co-located Homes will be listed automatically and free of charge on TripAdvisor until at least the end of your current subscription.

If you have a Classic Advert but would like to appear on TripAdvisor, you can upgrade online by logging in to your account, going to your 'Make a Payment' page and selecting Upgrade to Premium.

Your TripAdvisor listing is synchronised to your Holiday Lettings advert. Any changes you make to your Holiday Lettings advert will change automatically on your TripAdvisor listing within 48 hours (though hopefully quicker). Most of the sections in your Holiday Lettings advert will appear in your TripAdvisor listing - currently, the exceptions are video, HD photo display and your guestbook. The team at Holiday Lettings will remain your port of call for all advertising related questions.

The style of the TripAdvisor listing is outside of our control and currently any changes you wish to make can only be made to the content you create and which also appears on your Holiday Lettings advert.

It's quite possible that your home or holiday business is already listed on TripAdvisor. It could be listed in a number of ways, each delivering different levels of exposure for your home.

If you also advertise with FlipKey you will already have a full holiday rental listing and we have tried our best to ensure it hasn't been duplicated on TripAdvisor. There's no need for you to act now unless you also want to enhance the presence of your home on Holiday Lettings by opting for our Premium Advert with its extended features and search results page exposure.

Your home could have been mentioned by someone in a TripAdvisor forum. It is quite possible that someone at some point has searched for accommodation and come across your home on Holiday Lettings, then posted the link on a TripAdvisor forum asking others if they have any experience of that accommodation or area. This could include a link back to your Holiday Lettings advert, or any other site where your home is listed. However, it does not give you presence in the TripAdvisor holiday rentals section and it doesn't enable you to mould the content of the listing either.

We're aware that if you have a B&B it may already have a listing on TripAdvisor. As you probably know already, the extent/benefit of this listing will mostly depend on whether it is a paid, or free listing. Either way it can attract reviews; but only the paid version can showcase your property optimally. You'll reach a different audience by having a listing on TripAdvisor through your Holiday Lettings advert as it will appear on their holiday rentals section.

If you have a listing on TripAdvisor through Holiday Lettings your Late and Early Deal offers will now also be displayed on TripAdvisor as well as on Holiday Lettings. This means that your extra marketing will promote your holiday home to millions of potential guests from around the world.

Log in to your account to buy an Early or Late Deal. Or find out more about Deals.

The marketing extra, Spotlights, are solely for display on Holiday Lettings at the moment. If this changes, we'll let you know. TripAdvisor does not currently offer its own additional marketing options.

Your TripAdvisor listing statistics will appear in the same place as your Holiday Lettings advert statistics within your Home Management page. Enquiries will be clearly marked as having come from TripAdvisor or Holiday Lettings and a total number of enquiries will be displayed. Unfortunately, within your Hits data we are unable to show you how the holidaymaker arrived at your listing on TripAdvisor as we don't have access to this information.

If you're looking for your home on TripAdvisor, remember it's only listed currently on tripadvisor.com, tripadvisor.com.au, tripadvisor.co.uk, tripadvisor.ca, tripadvisor.ie and tripadvisor.es. However, in the coming months more TripAdvisor sites around the world will have a holiday rentals page activated.

TripAdvisor.com is TripAdvisor's most global site and acts as a hub for all of the other sites. Quite often you can enter one of the other TripAdvisor sites but find you end up on a page hosted by the .com site. Of visitors to the .com site, more than half are from outside the USA with up to a quarter from Europe.

The TripAdvisor sites that currently list holiday homes attract a combined 25 million monthly users. As the world's largest travel website it has a captive audience of keen and regular travellers and is focused on ensuring that they see, hear and engage with the latest addition to the TripAdvisor sites, holiday/vacation rentals. More holidaymakers use TripAdvisor worldwide than any other travel site, so the potential audience that your home is exposed to couldn't be any greater.

Plus, if you have only recently had your Holiday Lettings advert activated or upgraded it may take up to 48 hours to appear on the site. If you still can't find it, please contact us via the form at the top of this page.

Currently, holiday/vacation rental sections are only active on these sites: tripadvisor.com, tripadvisor.co.uk, tripadvisor.ie, tripadvisor.com.au and tripadvisor.es. However, in the coming months more TripAdvisor sites around the world will have a holiday rentals page activated.

TripAdvisor.com is TripAdvisor's most global site and acts as a hub for all of the other sites. Quite often you can enter one of the other TripAdvisor sites but find you end up on a page hosted by the .com site. Of visitors to the .com site, more than half are from outside the USA with up to a quarter from Europe.

The TripAdvisor sites that currently list holiday homes attract a combined 25 million monthly users. As the world's largest travel website it has a captive audience of keen and regular travellers and is focused on ensuring that they see, hear and engage with the latest addition to the TripAdvisor sites, holiday/vacation rentals. More holidaymakers use TripAdvisor worldwide than any other travel site, so the potential audience that your home is exposed to couldn't be any greater.

The multiple ways users can sort and refine their search options on TripAdvisor should ensure that your home is seen by many of those millions. What's more, compared to network upgrades offered by other holiday rental companies, your listing on TripAdvisor is a full page listing with a full search results page listing including photos.

Whilst not every visitor to TripAdvisor may intend to browse or enquire about holiday/vacation rentals, this sector of their business is of prime importance to them and as such they are promoting holiday homes to their enormous audience in order to encourage them to engage with their holiday home content. It may take some time to gain full traction, but the effort has already begun and holiday/vacation rentals are very much part of TripAdvisor's marketing efforts.

If you would like your advert removed from TripAdvisor, please contact us via the form at the top of this page. If you're absolutely sure about removing the listing it will take approximately 48 hours to disappear from the TripAdvisor sites.

On Holiday Lettings you can choose which currency you enter your prices in and the holidaymakers can use the currency tool to convert them to a broad range of currencies that have more meaning to them.

TripAdvisor will display only one currency of rates, dependent on the country that the advert is being displayed in. For example tripadvisor.es and tripadvisor.ie will always display the rates in Euros, and tripadvisor.com will display in US$. On tripadvisor.co.uk your prices will be displayed in pounds Sterling.

The tripadvisor.es site has been designed and created by TripAdvisor. However, the translation button which allows viewers to translate the adverts from English to Spanish is a tool that is powered by Google and is not a system that we or TripAdvisor have any influence over.

The listings have the free text that advertisers have written themselves and the Google Translate tool can change these passages into Spanish. As it is translating passages without any knowledge of context, there are of course limits to what it can acheive. However, we are confident that this will enable Spanish speaking holidaymakers to have a good understanding of what property advertisers are trying to convey.

Guests that stay at your home can post a review on your Holiday Lettings advert.

If you have a listing on TripAdvisor, your guests could post a review via your TripAdvisor listing. Any review that is posted on either Holiday Lettings or TripAdvisor will go live on both of your adverts.

Who checks the reviews

Our reviews are powered by TripAdvisor, the best online review system in the world and one that's trusted and used by millions of travellers every month. TripAdvisor checks every review and response to a review that is made. They also manage any disputes over whether someone stayed at your home.

TripAdvisor will not approve a review or response if it advertises or includes a commercial URL, or contains personal information such as phone numbers. It also needs to adhere to TripAdvisor's review guidelines before it can be accepted and sent to your Home Management page ready for you to 'confirm' or 'deny'.

TripAdvisor also keeps their eye out for any fake reviews to make sure they're always the real deal.

The benefit of reviews

For most people, booking a holiday is the biggest online purchase they will make in a year. That's why more and more people rely on reviews from recent guests before making a booking. We're all swayed by recommendations from friends and family, and online reviews are no different. The network of people and the reach is just much bigger.

A review on your advert could make all the difference between an enquiry and a booking. That extra testimonial could persuade a holidaymaker to book your home over another. The more reviews you have, the more enquiries and bookings you should receive.

When someone submits a review through your Holiday Lettings advert (or your TripAdvisor listing if you have one) the review will be checked by TripAdvisor to make sure it meets the guidelines. You will then get an email asking you to confirm that the person was a guest at your property. The email will be sent to the address you have registered on your Holiday Lettings account.

Follow the instructions in the email to confirm or deny whether that person stayed at your home. You will not be able to read the review at this stage. If this isn't done within five days the review is automatically posted to your advert(s).

The full process is:

• A guest leaves a review via your advert page
• TripAdvisor checks the review to make sure it meets their review guidelines
• You confirm they stayed at your property via your Holiday Lettings account
• The review goes live on your advert on Holiday Lettings and, if you have one, your listing on TripAdvisor
• If you like, you can post a response to the review via your Holiday Lettings account. See our tips on responding to reviews
• TripAdvisor checks the response to make sure it meets their response guidelines
• The response goes live on your advert

You can manage your reviews on the 'Reviews' page on your Holiday Lettings account. Log in to your account and visit your Home Management page.

Because of TripAdvisor's strict checks in place on reviews and responses, it can take around 4-6 weeks (sometimes more in particularly busy seasons) for a review to get posted on your advert.

Anyone who has stayed at your home since January 2010 can leave a review. Before the review is posted to your advert you'll have five days to verify whether that person stayed at your home. This is different to reviews for hotels and restaurants on TripAdvisor which are currently not verified.

The easiest way to collect reviews is via your account on Holiday Lettings.

Log into your account and click on the 'Reviews' button on your Home Management page. From here you can collect reviews by sending an invite to any guests who have stayed at your property. Contacting all of your previous guests to leave a review is a great way of encouraging them to book another holiday with you.

You can also find your guests by going through old emails or even your guest book. You can still invite people to leave a review if they booked through another listing website or through your personal website. The only condition is that the person must have stayed at your property within the last 12 months. Once you have sent invites to your guests through the 'Reviews' button on your Home Management page, close the 'invite past guests' box and refresh your screen. You should then see the column for 'Requests sent' update.

Your guests can still post a review without an invite. They can leave a review via your Holiday Lettings advert or, if you have one, your TripAdvisor listing.

Some people go to great lengths to boost their reviews. You could get special business cards or flyers printed that ask for feedback.

The reviews system is managed by TripAdvisor, so to leave a review, a guest needs to sign up to TripAdvisor. They will be asked to provide an email address - this is so TripAdvisor can contact them if any issues arise.

We can appreciate that some holidaymakers may not want to sign up to TripAdvisor to write a 'one off' review. However the reason they need to do this is to ensure that reviews are as accurate as possible and that the reviews are genuine.

When leaving a review the guest will need to agree to TripAdvisor's terms and conditions. This is to confirm that the reviewer is not affiliated with your property to make sure that friends or family members don't post any 'fake' reviews. TripAdvisor has strict checks and ways of detecting fake reviews.

Signing up to TripAdvisor is a quick and simple process with only a few details needed. If the holidaymaker has a Facebook account they can sign in using their Facebook log in details, which is even quicker.

Reviews will not appear on your advert immediately.

Once a guest has left a review they will initially receive a 'thank you' from TripAdvisor for posting a review. In some instances, they may also be asked to 'verify' the review they have written.

The majority of reviews are posted to your Home Management 'Reviews' page within a couple of weeks, however, it may take longer, especially during their busiest seasons.

Reviews need to be checked by TripAdvisor moderators and they will do their best to manage speed and quality in posting reviews to the site, but it can sometimes take a few weeks for it to appear in your Home Management page ready for you to verify.

Reviews are considered a private matter between the guest and TripAdvisor. If there has been a delay in posting the review, the guest will need to contact TripAdvisor directly using the Contact Us form.

The full process is:

• A guest leaves a review via your advert page
• TripAdvisor checks the review to make sure it meets their review guidelines (this may take some time because of the volume of reviews being processed, with particular delays at seasonal points throughout the year)
• You confirm they stayed at your property via your Holiday Lettings account
• The review goes live on your advert on Holiday Lettings and, if you have one, your listing on TripAdvisor
• If you like, you can post a response to the review via your Holiday Lettings account. See our tips on responding to reviews
• TripAdvisor checks the response to make sure it meets their response guidelines
• The response goes live on your advert

Please be aware that your first review may take several days to appear on your Holiday Lettings advert. Before the initial review can appear, the overall score needs to be calculated by TripAdvisor which is done on a weekly basis. All following reviews aim to be posted within 48 hours.

After a review has been submitted, you'll have five days to verify whether that person stayed at your home. At this point you won't see their review. You'll just be provided with their name and date of stay. The review will automatically be posted on your advert if you don't respond within the five days.

Once you've confirmed that a guest stayed at your property, the review will be posted to your 'Reviews' page on your Holiday Lettings account. You can read the full review by clicking on the 'Manage Reviews' tab. If you like you can post a response to the review via the 'Manage Reviews' tab. See our tips on responding to reviews

It shouldn't take long for the review to be posted to your advert on Holiday Lettings after you've verified the guest. If you have a listing on TripAdvisor, it may take up to 48 hours for the review to go live on that listing.

Please be aware that your first review may take several days to appear on your Holiday Lettings advert. Before the initial review can appear, the overall score needs to be calculated by TripAdvisor which is done on a weekly basis. All following reviews should be posted with 48 hours.

You have the opportunity to confirm or deny whether a person stayed at your property. At this stage you will only have their name and their date of stay. If you don't recognise the name, please consider whether it could be someone from the same party whose details weren't on the booking form.

Never deny reviews just because you're worried about what a guest has written. The reviewer will have the opportunity to resubmit their review and TripAdvisor will ask them for evidence that they stayed. If they provide this, TripAdvisor will post the review on your advert. At this point the reviewer will probably be more annoyed that you didn't allow them to post their feedback in the first place.

You can respond to any reviews that are posted on your advert – you still have the opportunity to have your say. See our tips on responding to reviews

It is very unlikely to happen, but if a guest threatens to write a bad review if you don't comply with their demands then contact our customer services team in the first instance.

You'll be asked to verify whether the guest stayed at your home and given their name and date of stay. This is all about verifying whether they can post a review on your advert – only people who have stayed at your home should be able to.

TripAdvisor is an open forum. In general reviews are trusted by holidaymakers because they are not filtered or biased. If you were able to filter your reviews, holidaymakers may lose confidence in even your positive ones.

You can give your side of the story by adding a response to a review. You may want to do this if you don't agree with your guest's comments, or just to thank them for leaving such positive feedback.

Visit the 'Reviews' page on your Holiday Lettings Home Management page to submit a response. Your response should be professional and courteous. Remember that your future guests will see it, so make sure it shows your home in the best light. See our tips on responding to reviews

A guest can only leave one review on your advert, so you always get the final say. Likewise you are only allowed to leave one response for each review you receive so take some time and consider your response carefully before responding. If there are other people involved with your account, make sure they know that you will be writing the response.

TripAdvisor will check your response to make sure it meets their TripAdvisor's response guidelines. If approved, your response will appear directly under the original review. It will not be forwarded to the reviewer, but they may see it if they visit your advert again.

TripAdvisor is an open forum. As such, all reviews which meet its review criteria will be published. This is one of the reasons why their reviews are so popular and trusted with travellers around the world.

If you have reason to believe that the guest did not stay at your home or they have written the review on the wrong advert, please contact our customer services team.

You can respond to any reviews that are left on your advert, so you will always have the opportunity to give your side of the story. Remember that people don't always take reviews at face value – they will discredit a review if it seems picky or out of order.

The overall TripAdvisor traveller rating is not a pure average of all your reviews. Therefore it is possible that you would have collected a 5 star review but your average rating will be displaying as 4 star for a while. This is because there are other factors as well as the ratings your guests have given you which work out the overall rating such as the number of reviews you have and how old they are.

For example if an advert were to get one review which was given a rating of one, it would be unfair to give this advert an overall rating of 1/5 based on only one person's opinion. The same applies for an advert which only has one 5/5 review. By the same token a review posted a few years ago would not hold as much gravitas as one posted last week as so much can change in that time.

You'll notice that as you accumulate more positive reviews your overall rating will increase. All the more reason to get as many reviews as possible!

The rating next to your contact details will show the average rating of all your homes if you have more than one advertised with us.

If your home is listed on TripAdvisor, the more positive reviews you have, the higher you will appear in the TripAdvisor search results. You'll find that even a few good reviews can move you quickly up the listings, even for the most competitive regions or countries.

When a review is posted on your advert, the search results do not update immediately. This is because the search listings are updated independently on a weekly basis. Also, TripAdvisor want to get your guests' reviews online as quickly as possible, so sometimes the number of reviews you have in the main body of your listing will not correspond with the number in the search results.

Reviews do not affect your place in the search results on Holiday Lettings. We randomly rotate all of our adverts on a daily basis. We may consider adding reviews to that process in the future, but whatever we do will be in the interest of driving more enquiries to all adverts on Holiday Lettings.

When a review is posted to your advert, the search results do not update immediately. This is because the search listings are updated independently on a weekly basis.

TripAdvisor want to get your guest's reviews online as soon as possible, so sometimes the number of reviews you have in the main body of your listing may not correspond with the number in the search results.

You can only transfer other TripAdvisor reviews to your advert. They may be with another company that is part of the TripAdvisor family. If this is the case, please contact us with the details of the advert or advert numbers that you would like the reviews transferring from and we will be in contact with more details.

If you want to transfer your reviews from other listing websites, you will need to ask those reviewers to leave their feedback again.

TripAdvisor has a weekly calculator that updates reviews on Holiday Lettings and the TripAdvisor network with the new reviews that have been posted and adds them to the search results. The reason your listing is not displaying is because this calculator hasn't processed the new information on the site.

Please check again in seven days and you should see your review added to the search results as well as to your advert.

You will need to log in to your Home Management page and click on the 'Reviews' button so that you can start using the reviews feature for your property. You will need to do this so that your guests reviews can be sent to you to verify.

After you've verified your first review you'll be able to view it in the 'Manage reviews' tab in the 'Reviews' section of your Home Management page. Usually the review would then appear on your advert shortly afterwards. However in the case of your first review, there is likely to be a delay of several days before the review appears on your Holiday Lettings advert. Before the initial review can appear, the overall score needs to be calculated by TripAdvisor which is done on a weekly basis. All following reviews shouldn't take long at all to be posted onto your advert, but a longer delay for your first review to appear is completely normal and to be expected.

If you cannot see your reviews on your advert this is probably because you do not have JavaScript turned on

To turn on JavaScript you need to follow instructions based on what type of browser you are using. Here are instructions for Internet Explorer and Firefox.

From the Tools menu of Internet Explorer, select the Internet Options. Click on the Security tab. Make sure the Internet globe icon is highlighted. Click on the Custom Level button to bring up the security options for your browser. Search through the menu for the Active scripting option. Make sure Enable is selected. Click the OK button.

From the Tools menu of Firefox (Windows), select Options. Select the Content tab and check the Enable JavaScript option. Click OK to close this window.

Firefox (Mac) Choose Preferences under menu bar. Select the Content tab and check the Enable JavaScript option. Close this window.

Refreshing the page should then display the button

To pay online using a debit or credit card simply log in to your Home Management page and select 'Make a Payment'. Select the annual subscription option if you would like the payment to be automatically renewed each year (we will always remind you before the payment is debited from your account, just in case you want to cancel).

If you prefer, send a cheque made payable to 'Holiday Lettings Ltd' to: Holiday Lettings2nd Floor Barclay House242-254 Banbury RoadOxford OX2 7BY

Cheques in currencies other than British pounds are subject to an administration fee of £10+ VAT.

Alternatively we accept bank transfers, but please note this is subject to an administration fee of £10+ VAT. Contact us if you would like further details about bank transfers.

All UK residents are subject to VAT (Value Added Tax) at 20%. If you are registered as a business in the UK you can claim this back.

If you are an EU resident and registered for VAT in your country of residence we are required to collect your VAT number to comply with invoicing laws.

If you run your holiday home as a small business and do not have a VAT registration in your country you will need to tick the check box that states that you confirm you do not have to pay VAT.

If you are not 'in business' then the VAT charge will apply.

If you are resident outside the EU then no VAT is charged.

Protx, a division of Sage (UK) Ltd, provides our payment system. This means we are able to accept payment online by debit/credit card for most of the world's best-known cards. We do not store your payment details on our website.

An invoice for each payment you make to Holiday Lettings will be automatically sent to the email address registered on your Holiday Lettings account. It can take up to a few hours after a payment is made for an invoice to reach you. If you fail to receive a copy of your invoice check your junk folder to ensure it hasn't been classed as spam by your email provider, otherwise contact us and we will be able to resend it to you.

• Changing the details on a invoice

Invoicing legislation restricts us from amending invoices. Holiday Lettings invoices are system generated from the details held on your account at the time of payment and we are not physically able to change these. Please ensure at time of payment that we have the correct invoicing details logged on your account.

• Trouble printing an invoice

If you are experiencing difficulty printing an invoice that we've sent you this is probably because you are using a web-based email client and are printing the whole page including the browser window.

If you highlight the invoice by left clicking and then dragging the cursor over the invoice details, right click, select "print selection" it should resolve the issue.

Alternatively, if you do not have the "print selection" function you can copy and paste the information into a word document and then print it out. To copy the invoice you would need to highlight the information you wish to copy, then right click and select "copy". Then you would need to open a word document , right click again and select "paste" to input the information into the document. You can then choose to save and/or print a copy.

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it.

If for some reason you want your listing removed from the site before the end of your advertising time, please notify us by email. We do not give refunds for any unused advertising time.

If you pay by quarterly subscription, you must contact us at least three working days before the next instalment is due. No refunds can be given once a payment has been debited from your account.

If you're on an annual subscription you can cancel before your renewal date via the subscription link on your Home Management page. We do offer refunds on annual subscription but only if you contact us within three working days after the payment has been debited.

If you wish to remove your advert from the website for a period of time, we can store your account and your advert on our system so that it's easy when you come to re-advertise again. Just tell us that you want your account saved when you cancel your advert.

We are unable to freeze or store advertising time, so by removing your advert from the website you will lose any remaining unused advertising time you have paid for. However if you come back online before your advertising time expires, we can reactivate your advert until its renewal date. Contact us to discuss your circumstances.

Each time you make a payment online with a debit or credit card you will be asked to enter your card details.

If you want to change the card details for your quarterly subscription please contact us before the payment is debited from your account. We will cancel your card details for quarterly payments so you can set up a subscription with your new card details. We're happy to talk you through how to set up this payment.

If you want to change the card details for your annual subscription first cancel your subscription via the 'annual subscription' link on your Home Management page and then make a manual payment for the renewal of your advert via 'Make a Payment'. When you make your payment remember to tick the 'annual subscription' option to make sure that your advert is still automatically renewed each year.

An annual subscription takes away the fuss of renewing your advert each year, keeping your advert online and your booking enquiries coming in. Without a subscription, if you don't renew your advert on time, it will be removed from the site the next day.

On your advert's renewal date your advert will be automatically renewed for a further 12 months and the payment will be debited from the card used last on your account (see your last invoice to check which one this will be). We will always send you reminders and you cancel at any time before your renewal date.

Set up your annual subscriptionYou must have "made a payment before online" using a credit or debit card. At this time we're unable to offer subscriptions for Co-located Adverts.

1. Log in to your Home Management page.2. Click on 'Switch to subscription' in the advert's 'Status' column.3. In the pop up, tick the box for your advert to be automatically renewed.

Cancel your annual subscriptionIf you decide to cancel your annual subscription you will need to do this before your advert's renewal date. You will still need to make a manual payment otherwise your advert will be removed from Holiday Lettings the next day.

1. Log in to your Home Management page. 2. Click on the 'Annual subscription' link in your advert's 'Status' column. 3. In the pop up, tick the box to cancel your annual subscription.

Here at Holiday Lettings we really want your advert to do well and we go to great lengths to ensure all adverts are in the best possible shape in order to achieve as many enquiries as possible.

We do have certain minimum standards which ensure the best performance for not only your individual advert but also the site as a whole. Our Customer Service Team reviews all adverts prior to activation and will let you know if any changes are required. For hints and tips on creating your advert, see the blue links (titled '...More') on the set up stages in your Home Management page.

• Your contact details and the address of your property

We need you to supply both your own residential address as well as the full address of the rental property before we can activate your advert. This information will not be displayed on your advert and will not be available to the public; it is for our internal records only.

In addition, we require you to supply your registered residential landline telephone number on which we can contact you before activation.

• Property Name

To enable holidaymakers to distinguish one property advert from another, we require all adverts to have a property name. Reference numbers are not permitted.

• Home Description

This is an important part of your advert and is designed to provide an introduction as well as inspire those reading it to pick your property. We will not activate your advert without sufficient information in the Home Description.

• Photos

We require a minimum of eight photos on every advert, which must include a selection of interior photos of your holiday property. Please ensure that you own the copyright to the photos you use and upload your original, full size digital files (that have not been re-sized) as we will not activate adverts with out original pictures.

Take some time to look at our tips for uploading the right photos to help achieve the best results for your advert.

• Area / Region information

The details you give about the area around your property are important for telling potential holidaymakers about all the great things there are to see and do in your area. Providing people with information about what there is to see and do in the region and the local area will inspire them to choose your property. Unfortunately we are unable to activate adverts without sufficient area and region information.

• Availability Calendar

It is a requirement of your advertising contract with us that you display your property's availability to guests using the calendar on your advert. Your availability calendar must accurately reflect the current availability for the advertised property. Misrepresentation of availability of the advertised property is misleading to site users.

• Rental rates

To avoid misleading potential holidaymakers please ensure your primary rental rate table reflects the maximum occupancy of your property, you can include up to 3 tables for different group sizes within your advert. Adverts where the rental rates do not reflect the maximum occupancy of the property will not be activated.

Our system is designed in such a way that allows holidaymakers to search using many criteria including budget. It is important that you include current weekly rental rates with first night and last night completed in order for this search to work. If you do not have current weekly rates in your table your advert will not be found by our searches and for this reason we will not activate an advert without rates, or rates which are out of date.

• Original Text

We will not activate adverts where there is text which has been copied from another advert. The success of our site depends on the variety and unique content of every advert; we do not allow plagiarism.

• Multiple properties

A property advert on Holiday Lettings pertains to one holiday unit, not multiple units. Only one unit should be represented in an advert, we will not activate adverts advertising multiple properties.

If you require any further information or general advice please visit our owner advice section on the site.

We have put together an advice page full of tips which should help you decide on a suitable price. We are not able to advise on the specific rates you should charge for your property.

For copyright reasons it is strictly against our terms and conditions to copy text and photos from another advert. We therefore ask that each advert is unique, with text written in your own words and your own photographs. This will also give your advert a more personal touch, helping to inspire holidaymakers to pick your property. It is worth taking the time to put plenty of thought into your advert during the initial set-up, as this will pay off when your advert receives more interest!

You can select the location of your property in Stage 1: Location Details on your Home Management page. It's very important that the location of your home is listed accurately so as not to mislead holidaymakers.We will check this when we activate your advert.

If we don't currently have the town or village where your holiday home is situated, you can create a new town when you set up your advert. We will check it and add it for you upon activation.

If you have a personal website for your property we can link to it from your advert and provide performance statistics for the number of times the link is used.

If you reciprocate the link (that is, add a link on your own website back to Holiday Lettings), then your link out is free of charge. Go to the bottom of Stage 1 on your Home Management page for further information.

When you have added the link onto your website, please email us to let us know on which page of your site you have added the link e.g. www.mysite.co.uk/index.htm, and we will activate the link to your website.

If you run into difficulties changing your website we can guide you through the process. Simply email us with a convenient time to call and we'll get back to you.

As per the terms and conditions of use of our website, we do not allow website addresses within the main body of your advert. Neither do we allow links to business or competitor sites. We reserve the right to remove and/or deactivate any links.

You can add testimonials from guests to your advert. On your Home Management page, just click on 'edit' in Stage 2: Property Details. The option to add feedback is at the bottom of the Property Details page in a section entitled 'Guestbook' - scroll to this section and add your text in the box provided.

Guests can also leave a review of your property via your Holiday Lettings advert or your TripAdvisor listing (if you have one). They can either post a review by visiting your advert, or you can send them an invite asking them to post one.

Collect reviews through the 'Reviews' button on your Home Management page. Please see our section 'Reviews from your guests' for more details about this feature.

Holiday Lettings provide you with the ability to add an interactive Google map to each of your adverts as part of your advertising subscription.

To add this feature to your advert, you'll need to log in to your Home Management page and click on the 'edit' button in Stage 3. To mark your home on the Google map, double click on the map and a red pointer will appear. If you are happy with the accuracy of the pointer location then click the "Save Location" button and a text bubble will appear to indicate that the location has been saved. To move the map to a different location you can either:

• Drag the map by pressing and holding the left mouse button
• Use the arrows on the control in the top left corner of the map

To zoom in and out use the + and - buttons below the control at the top left corner of the map.

To ensure your home is marked as accurately as possible, zoom in as closely as you can before adding the pointer. You can then zoom out a little (depending on the detail you want to show holidaymakers) before hitting the "Save Location" button.

Your Google map now displays the nearest attractions and restaurants to your home. Holidaymakers can easily see what they're interested in by ticking and un-ticking these places of interest.

Soon you be able to add restaurants and attractions to the map yourself. The existing information has been provided by TripAdvisor.

It's important to keep the prices in your advert up to date to ensure guests are seeing correct and current information. To edit your rental rates table(s), see our step by step guide:

• Log on to your Home Management Page.
• Under Stage 4 (Rental Rates), click on edit.
• This will open the rental rates table for your property.
• To edit an existing line of rental rates, click edit on the right hand side of the rental rates table.
• Click on the box you would like to edit and enter the required information.
• If you would like to completely clear a row, simply click on clear and re-enter new information.
• When you have entered the new data simply click on the update button on the right hand side of the table.
• Click save changes once you are ready with the rental rates table.

Please note you can not edit dates in the past and therefore to add brand new prices for dates in the future, you will need to enter this information into the table via the white box at the bottom of the rental rates table.

As Late Deals and Early Deals provide discounts on your normal rental rates, you'll be unable to edit your Rental Rates for the weeks that your deal is active. You can edit your Rental Rates again once your deal has come to an end.

We would recommend that you include additional rental rates tables for smaller group sizes in your current advert, as this will help to maximise your adverts exposure on the site and encourage smaller groups of people to enquire about staying in the property.

To add another rental rate table for a smaller number of people log in to your Home Management page. You will then need to click on 'Edit' for Stage 4, and underneath the tariff table you will notice a sentence 'To add rates for another group size click here'. Click on this, select a group size and add another rental rate table to your advert. You can add a maximum of three rental rate tables per advert.

Our calendars are quick and easy to update; simply go to stage 6 on your Home Management page and follow the instructions below:

• Click once on the first date of the period you would like to mark
• Click once on the last date of the period you would like to mark
• Click on the 'Mark Booked', 'Mark Available' or 'Mark Unknown' button to change the status
• Click on the 'Save Changes' button to update the calendar with your new information (simply clicking on 'Save Changes' without making an alteration will not count as an update to the calendar)

You can also update your calendar even when you don't have a booking to add simply by clicking on the link that says 'Is your availability calendar already up to date?' at the top of the page.

Because an up to date calendar helps the performance of your advert in the search results listings, as well as giving a good impression to potential guests who view your advert, we recommend updating it every week.

Enabling your guests to pay by debit or credit card is easier than you may think and it's something more and more holidaymakers are asking for.

In order to show to your clients that you can accept payments via Paypal and / or debit and credits cards please log in to your Home Management page and click on 'Your Account'. Then click on the tab 'Holidaymaker payment information'. From this page you will be able to select which methods of payment you accept, by clicking on the relevant box. Once you have selected the relevant option, click on 'Save Changes' and this information will be shown on your advert.

Just below your contact details on your advert, you'll find your 'advertised since' information which shows how long your Holiday Lettings advert has been online. If your advert were to come offline for any reason, this date will be reset to zero.

Once you've been advertising with us for a year, you will have an additional icon which highlights the number of years you have been listed with us. This is a great way to further reassure holidaymakers that you're well established on Holiday Lettings and make them more likely to enquire with you.

You can log on to your account at any point to add or amend your photos. Similarly, to replace an existing photo you can carry out the same process and upload a new photograph over the existing photo.

• Log in to your Home Management Area
• Click "Edit" button for Stage 5: Photos on the property you wish to add photos to
• Click the "Browse" button next to the photo slot where you want to upload your photo
• Locate and click on the photo file within your computer that you wish to upload and click the "Open" button
• Repeat steps 3 and 4 if you wish to add more than one photo
• You may also like to add descriptive captions to highlight the best selling points of your property by typing in the caption section associated with each photo
• The final and most important step....click the green "Upload/Save" located in the top and bottom right hand corner of the screen to save the changes and your advert will be updated.

There are a few common problems people have when trying to upload photos on to the internet.

• You've updated your photos but the changes are not showing on your advert

This is a problem known as caching where your computer has stored the old version of the page and is not displaying the new changes. Caching only affects you when you view the page from your own computer, so other people looking at your advert will be able to see the advert correctly.

To see the latest version of your advert, bring up the page in question and then holding down the 'Ctrl' key on your keyboard whilst clicking on the 'F5' key which will 'force refresh' the page. If you are using a Mac, hold down the 'Command' key (or the 'Apple' key) and press 'R'.

• You're trying to upload photos to the site but your page always seems to time-out

If this happens you are probably trying to add photos that are too big for the speed of your internet connection. First, try adding each photo one by one. If you are still having problems use an image editor to resize your images to just 640 pixels across and 480 pixels high.

• You can't see any images on the website

It may be that your internet browser is blocking images from the Holiday Lettings site and that is why you are unable to see anything. To fix this you will need to click on 'Tools' on your internet browser page and then select 'Options'. From here you may then be able to click on 'Content' before clicking on the 'Exception' button opposite the wording 'Load Images Automatically'.

Once you have done this you will then need to click on the website listed in the white box saying 'www.holidaylettings.co.uk' and then click the button 'Remove site'. This should then allow you to see buttons and pictures on the website.

Alternatively, if whilst you are on the website, a bar pops up along the top of the screen saying it has blocked an image, you will need to click on the bar or 'OK' to allow you to see the images on the website again.

To rearrange your photo gallery, log on to your Home Management page and click on 'Edit' for 'Stage 5: Photos' then select the 'Organise photos' tab at the top of the page to rearrange the order of the photographs in your gallery. Click and drag a photo from one position to another and your photos and their captions will be swapped. Once you have finished click on 'Home Management' to return to your main account page.

You can over-write an existing photo by uploading a new photo in its place. If you would like to delete the photo altogether please follow the below instructions:

• Log in to your Home Management Area
• Click "Edit" button for Stage 5: Photos on the property you wish to delete photos from
• Click the "Organise" tab at the top of the page
• Click on "delete" shown underneath the photo you wish to remove from your gallery
• Click on 'yes' to confirm you want to delete the image. If you do not want to delete the image then simply click on 'cancel'
• Repeat step 4 and 5 if you wish to delete more than one photo
• You must have a minimum of eight photos on your advert and will not be able to delete the first eight photos in your gallery or the image used for your Spotlight feature
• The changes will be saved immediately and your advert will be updated. Once finished click on 'Home Management' to return to your main account page

We recommend picking your best photo for the first position in your photo gallery and this will also be displayed on the search results page as a thumbnail image. External shots work especially well here. Also take a look at the photos that you are using. Are they selling your property to its best ability? Do you have a good mix of internal and external photographs are they attractive and well lit? Holidaymakers like to see what the interior looks like before even thinking of committing to a booking. They will also be keen to see any attractive scenic shots from the property or nearby, remember you are selling the area too! If you would like to know how to take the best photos of your holiday home visit our advice page.

Log in to your account and go to Stage 5 from your Home Management suite. Click on the third tab across the top of this page 'Upload video'. Familiarise yourself with the video content criteria, read and agree to the video specific terms and conditions and then browse for the video on your computer and hit the 'Upload video' button.

There are two stages to video upload: 1, uploading the video; 2, processing the video. Both have to be completed before the video can appear on your advert. The processing stage is undertaken by a third party and can take up to an hour to happen. While this is taking place, you can return to your Home Management suite and continue with other elements of creating or updating your advert.

In order for your video to appear on your advert you will need to return to the 'Upload video' tab with Stage 5 to check the progress of the processing stage. If processing is still happening, you will still see the processing image and you should leave more time for the video to upload. If processing has failed, a message will appear informing you as such. At that point we would advise you re-read these FAQs and the video content requirements and try uploading the video again.

If processing has been successful, you will see the 'Manage your video' page. Once you have seen this page, your video will appear on your advert.

Only if your advert is already published on the site will you be able to see the video on the advert, where it will appear beneath the photos. Unfortunately, the video will never appear when you choose to 'Preview' the advert from your Home Management suite.

You can record your own video if you have a camcorder, or even on most mobile phones. The better quality hardware used to record the video, the better quality your video output will be. Just be sure to save the video file to your computer before trying to upload it to your advert.

Most video file types are accepted, including: .wmv, .wma, .mpeg, .mpg, .mp4, .avi. This list is not exclusive or exhaustive. This is the full list of supported video formats, video codecs and audio codecs (codecs are how the data is compressed).

360 virtual tours, however, are not accepted. They are not a video format, rather an interactive system that enables the user to look around from many different links, rather than just pressing 'play'; there is also usually no audio.

Please read these FAQs in full and the video content requirements. If your video meets all of the criteria and reading these raises no questions you may wish to check the file formats and codecs of the video and audio (if applicable) and see if they are on the full list of accepted file formats.

It will take some time for your video to be processed. This could take up to an hour.

Before it appears on your advert, please revisit Stage 5 of your Home Management suite:- if processing is still happening, you will still see the processing image and you should leave more time for the video to upload- if processing has failed, a message will appear informing you as such- if processing has been successful, you will see the 'Manage your video' page.

Once you have seen the 'Manage your video' page, you will then be able to see the video on your advert.

If you are still having trouble, please email videohelp@holidaylettings.co.uk detailing what you have tried to do along with the size of your video file and the file format of your video.

Once you have successfully uploaded a video, you will always see the 'Manage your video' page within Stage 5 of your Home Management suite.

You can only display one video on your advert at any one time. To add a new video, first log into your account and go to the 'Upload video' tab within Stage 5. Delete the existing video by clicking on the 'Delete video' button and confirming the action and then you will be returned to the 'Upload video' page. From there you will need to read and agree that your new video complies with the video terms and conditions and then you will be allowed to upload another video

You can add descriptive text to your advert to summarise your video. To do so, log in to your account and go to 'Upload video' tab within Stage 5 of your Home Management suite. Just edit/update the description that appears in the box then click 'Update text'. Your advert should update immediately.

Your video description will be used on the new YouTube channel alongside your video. If you do not have a description, the YouTube channel will display your Home Summary text.

You can have music on your video but the music must be original or you must have written proof of consent to use the music if the copyright is owned by someone else. For example, you cannot use your favourite piece of music without acquiring copyright licence permissions from the owner of the original copyright, which may be the composer or the record label.

In agreeing to the video terms and conditions you are stating that you are the original producer or that you have consent and can prove it.

The TripWow slideshow is a feature available for those adverts with TripAdvisor listings, and currently it is generated from the personal details and the photographs that are featured on the advert.

If you update your photos on Holiday Lettings, then they will update the TripWow slideshow approximately 48 hours later. The slideshow also comes with a music soundtrack, which at this time cannot be altered or removed.

You can control the email address that we forward booking enquiries to through the 'Your Account' button in your 'Home Management Page'.

You can do some basic checks to ensure that you always receive the booking enquiries we forward to you; firstly check there is plenty of room in your email inbox, and secondly that the email address contacts@holidaylettings.co.uk is not being deemed spam by your email server. If you find email from this address in your spam/junk folder then simply add the address to your address book to stop it happening again.Once you have checked the above you can try sending yourself a test enquiry using the contact form on your advert. Remember that email can often be delayed a few hours by your internet service provider.

You can also check your enquiries by logging in to your Home Management page and clicking on 'View Enquiries'. You can read the full message and reply from here.

We can only forward your enquiries to the one email address registered to your Holiday Lettings account. We'd suggest that if you require more than one copy of an enquiry you set up an auto-forwarding function on your own email provider.

You control the telephone number that we forward booking enquiries to through the 'Your Account' button in your 'Home Management Page'.

If you are having difficulty receiving enquiries via SMS text alerts firstly check the number you have provided. To do so, log in to your account and click into 'Contact Details' from your Home Management page. Secondly, you need to check that the mobile is working properly and that your network provider is covered by this service. You should also make sure that your inbox is not full, having plenty of room to receive new incoming messages.

Do be aware that if your mobile phone was switched off or out of reception when our system released the message to send to you, this may cause the text message to fail to deliver.

The most common problem when responding to booking enquiries for your holiday home is that email reply to a holidaymaker will bounce back to your email service provider as failed. This is often a result of the holidaymaker typing their email address incorrectly, or their inbox being too full to receive any more incoming messages. Look at their email address carefully to see if there are any obvious mistakes you could rectify, such as their name or email provider missing a letter. If they have provided a telephone number then give them a call and answer their question straight away.

Holiday Lettings only receives as much information from the email enquiries as our advertisers do, so unfortunately if you are unable to contact the enquirer you will need to wait for them to get back in touch with you.

For help and advice on avoiding scams and recognising genuine enquiries, visit our advice page.

When you're receiving enquiries for your holiday home directly to your email inbox, it's important that you're aware of how to spot potentially fraudulent, or scam, emails. Although the majority of enquiries sent through holidaylettings.co.uk are genuine requests from holidaymakers, you still need to be vigilant when checking and responding to your enquiries.

Advertisers on our site can contact our Customer Service team for a sample booking contract. This should be used as a sample only; you will need to add information regarding your own property and its hazards. It is important that you have this contract approved by your solicitor to ensure your terms and conditions comply with the local and national regulations.

We would recommend sending this contract out when taking a booking, and you should ensure you have received the signed copy back with your deposit. The contract is equally as important as the payment.

We have created an owner advice page Maximising the potential of your advert, full of helpful tips on how to get the most out of your advert.

To keep an eye on how your advert is performing click on the View Enquiries section of your Home Management page. From here you can see the number of hits (visits to your page) you have had over the past 30 days and the number of enquiries you have had over the course of a year or since your advert was activated.You can also see exactly how visitors are finding your page by looking at your hits history. If you have a link to your personal website you can also see how many visitors have clicked out from your Holiday Lettings advert to your own website.

Visit our owner advice pages for comprehensive information and advice on letting your holiday home including:

• Rental rate advice
• Converting enquiries into bookings
• Taking payments
• How to manage your bookings

We rotate all the adverts on a daily basis, so yours will be appearing in a different position every day. You can boost how your advert performs in date related searches by regularly updating your Availability Calendar.

We also find that people tend to search for specific dates and facilities, as well as smaller resorts. This means that your advert will usually appear on a shorter list. Please also remember that holidaymakers can re-order lists by price, size and location of the properties and therefore change the order of the results themselves.

A useful tool to help you to see the position of your advert in the search results and exactly where the hits to your advert are coming from is the 'View Enquiries' page, which can be accessed from your 'Home Management Page'. Click on 'View' underneath the title 'Hits History'. Here you will see a list of all the hits to your advert over the last 30 days. You can work out from the data and explanation here where you property appeared on the search results.

The page id number at the end of the search thread tells you which page number of the search results your property appeared on. If no page id is given, your property appeared on the first page of results!

Our system is very intelligent and will bring up your advert in holidaymaker searches that match the information on your advert. If you can't find your advert in a search that you have done, double check that the information listed on your advert correlates to the parameters in your search.

• If you are searching for particular dates, make sure that your availability calendar shows the dates are free for the entire period you are searching for.

• If you are searching by price and by date, please ensure that the date period you are searching is marked as available on your availability calendar and that the budget you are using would fall within the prices you charge for the dates in question. Don't forget if you're searching a period longer or shorter than a week you should ensure your budget allows for the change in price.

• If you are searching by group size, then be aware that your maximum-capacity rental rates table will make you searchable for group sizes of that number and four below.

• Ensure you are searching in the correct locations that your property is listed in, the correct number of bedrooms listed on your advert and the correct type of property that your advert is listed under.

It's important that we hold up to date contact details for all of our account holders, so please ensure that when necessary you amend your contact details.

• Changing the contact details listed on your account

For security reasons Holiday Lettings staff are not able to change the contact details registered on the account on your behalf. In order to do this yourself, log into your Home Management Page and click on the green button called 'Your Account' which you will find at the top left handside of the page. From here, click on the 'Contact Details' tab and edit the details accordingly before clicking on the green 'Next' button.

You will then receive an email from 'info@holidaylettings.co.uk' to the original email address registered on the account asking you to authorise the changes before they take effect. Make sure you click on the green 'Confirm Changes' button within 24 hours of receiving the email to activate the changes.

• Changing the contact name listed on your account

Log into your Home Management Page and click on the button called 'Your Account' which you will find at the top left handside of the page. Then click on to the 'Your Name' tab. You can edit the name on your account in the text boxes on this page, then click the green 'Save' button.

To log in to your Holiday Lettings account you will need to enter your advertiser ID, password and two letters from one of the answers to your security questions. If you are having problems accessing your account check that you are entering the correct advertiser ID and password, as this is by far the most common reason for log in difficulties.

If you have forgotten your advertiser ID number or password you can reset your password by going to the Log in page and entering the email address registered on your Holiday Lettings account. We will then email you your Advertiser ID number and a link to follow to choose a new password.

If you have forgotten your advertiser ID or password and have not yet set up your security questions, you will be prompted to enter a phone number that is not displayed on your advert. If all of your phone numbers are displayed, then you will need to call us.

If you have forgotten the answer to your security question, or have locked your account please email us using the 'Get in touch' button on the right or call us on +44 (0)1865 312000 (9am-5.30pm, Monday-Friday).

Important note: Holiday Lettings will never email you to ask you for your log in details. If you receive such an email please notify us immediately.

We have heard of companies cold-calling our advertisers to sell their products, but please note these are not associated with our company and have not released any of your details to them. Unfortunately because you have listed your contact number on the website it is in a public domain and there is not much we can do to prevent these companies from contacting you. Approach anything like this with caution and make sure you fully research the company before agreeing to anything.

We often call you as part of our normal business practice but if you receive an unexpected call claiming to be from Holiday Lettings you may wish to verify that it is really us. Ask us to confirm the details of the last booking enquiry you received from us - information only you and our staff have access to.

If an advertiser wishes to have their advertisement removed from our site before the end of their subscription, this will be done as soon as we receive formal notice from the advertiser by email. No refunds will be given. If you pay for your advert by quarterly subscription, please ensure that we receive formal notification to cancel your advert and payment before the next instalment is due as no refunds can be given once payment has been debited from your account.

Payments for annual adverts or quarterly subscriptions relate to the specific advert and period for which the advertising was originally purchased. Advertising time cannot be switched from one advert to another.

If you wish to remove your advert from the website for a period of time, we store your account and your advert on our system so that if you wish to re-advertise the process is simple.

We are unable to freeze or store advertising time, so by removing your advert from the website you will lose the time you have paid for. However if you do decide to remove your advert from the website and then come back online before your subscription expires we can reactivate your advert until its renewal date. Contact us to discuss your circumstances.

You will need to pay tax on income from your property. The UK has double taxation agreements with most countries to prevent you from paying twice. You will need to declare all income tax you have already paid and then pay any difference. Our owner advice pages contain useful information on income tax but we'd strongly advise you to also seek independent financial guidance relating to your specific country.

In order to have continuity and consistency across the site and to ensure that adverts compete for interest on an even playing field, all prices are displayed in GB pounds at the top of the advert page and in the search results. It is also necessary to approximate the tariffs into one universal currency so as to enable the budget search option.

Your advert does state the currency your prices were originally quoted in and viewers have the option of converting the prices in your rental rates table into a range of different currencies to compare the cost in a format that is most applicable to themselves.

Most standard buildings and contents insurance policies are not designed to provide cover for a property that's used as a holiday let. But there are specialist holiday home policies that combine buildings and contents with public liability cover, which protects you should your guests injure themselves at your property. Our owner advice article provides further information.

You can now tell us which is your preferred or native language. All you need to do is log in to your Home Management page and go to 'Your Account' where you can select your 'preferred language' from the drop down list under 'Languages spoken'.

Unfortunately we don't currently speak all of the languages available on the list, however by letting us know your preferred language we will be able to work towards trying to in future. For now we will continue to email you in English. For the languages we do speak – Spanish, Italian and French - we will try to call you in your native tongue.

You can also let holidaymakers know which languages you speak so that they can contact you in another language if they need to. To do this please select the tick boxes in the 'Languages spoken' section of 'Your Account'.

So that your personal information, account and booking enquiries stay secure, we are increasing the security on all Holiday Lettings accounts.When you next log in to your account you'll be asked to set your three security questions. You will be given 15 questions to choose from.Try and select three questions that you are most likely to remember the answer to.

When you next login after setting your questions, you will be asked for:

• your Advertiser ID
• your password
• two letters from one of your security questions (we'll tell you which question)

If your account is now locked or you have forgotten the answer to your security question, please email us following the 'Get in touch' button on the right or call us on +44 (0)1865 312000 (9am-5.30pm, Monday-Friday).

You can change your questions via the "Your Account" button on your Home Management page. Select new questions from the three drop down menus, answer them and then save the changes.