Holiday Villas, Apartments, Cottages and Holiday Rentals

Careers at Holiday Lettings

Careers at Holiday Lettings

Holiday Lettings is part of TripAdvisor and is the UK’s favourite site for holiday cottages, villas and apartments. Our offices are in Oxford, where our friendly team of experts is dedicated to helping our customers get the most out of marketing their holiday homes.

We’re hiring!

If you’ve got what it takes to fill one of these great positions and join our successful team, please send your covering letter and CV to quoting the job reference number in your email.

Customer Service

We currently have several vacancies in our Customer Services department. Those vacancies include Account Validation, Online Booking, Data Input, Advert Quality and more general Customer Service. You should possess excellent "people" skills along with the ability to pick things up quickly and effectively. Fluent English along with a second language is also required. Excellent progression is available!

Please send your covering letter and CV to quoting the job reference number in your email.

Customer Service Advisor

HL are currently hiring CS Advisors with fluent language skills in English plus any of the following: Spanish, Greek, Turkish, Portuguese, French, Italian.

Objectives of the Role:

Handle inbound calls from our all customers and deliver a consistent level of outstanding service and add value to the customers’ experience that continually exceeds their expectations. Working to provide consistent, high-quality, pro-active support to Holiday Lettings private advertisers and ensure a high standard of advertising across the site.

Key responsibilities of the Customer Service Team:

• Administration of setup and utilisation of WFM software and ACD reporting
• Collection and analysis and reporting of historical centre performance statistics
• Handle inbound calls consistently meeting and maintaining Department standards and goals (i.e. ATT, ACW, Quality).
• Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations.
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
• Resolve calls and only escalating when all options have been exhausted.
• Provide clear and concise documentation of all cases.
• Meet schedule adherence goals set forth by TripAdvisor.
• Make outbound calls to customers to follow up on a variety of issues. • Use multiple applications during call (i.e.Spiti, Salesforce, Admin tools).
• Participate and provide feedback during focus groups. Work effectively and concisely within a larger team structure to meet company goals.
• Ability to proactively offer positive and constructive feedback.
• Maintain positive attitude at all times.

Required Skill set of Customer Service Advisor:

• Strong technical skills and computer knowledge, including all Microsoft Office programs.
• Excellent listening skills.
• Traveller-focused with the ability to work effectively and professionally with internal and external customers • Ability to de-escalate calls in an effective manner.
• Strong problem solving skills/ability to empathize with customer.
• Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly.
• Excellent interpersonal skills with ability to positively influence others.
• Knowledge of the travel industry.
• Ability to effectively multi-task during and after calls and follow through in a timely manner.
• Strong organizational skills with ability to effectively manage competing priorities.
• Strong attention to detail.
• Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers.
• Willingness and ability to adapt to change in a constructive manner.

Please send your covering letter and CV to quoting the job reference number in your email.

Ref: 2650

Senior Customer Service Advisor

Objectives of the Role:
Supporting the Advert Quality Team Leader to provide consistent, high-quality, pro-active support to Holiday Lettings private advertisers. To ensure a high standard of advertising across the site whilst contributing to the responsibilities of the Customer Service department as a whole.

Key Responsibilities of the Customer Service Advert Quality Team:

  • Educating customers on how to best use the website and products for successful advertising
  • To ensure that all payments and emails for adverts are dealt with effectively and efficiently and assist advertisers in setting up their advert.
  • To review adverts on our Free Listing model for quality, content & adherence to our minimum standards.
  • Play a key part to generating more interest for our Free Listing adverts.
  • To input adverts & liaise with our linguists for translation services.
  • Responding to incoming telephone and email enquiries, using a variety of in-house tools to address matters.
  • Ensuring a high quality experience whilst using the website, for all consumers.
  • Communication of matters to different departments within the companyx

    Key responsibilities of the Senior Customer Service Advisor:
  • To provide support to the Team Leader of motivation and management of the Advert Quality Team.
  • Supervising the team in the absence of the Team Leader.
  • Assist in team output monitoring for reporting.
  • Management of the team’s additional responsibilities and team projects.
  • Assist with recruitment of new team members.
  • Management and monitoring of training for team members.
  • Dealing with escalated complaints.
  • Assist in the technical development of the website and conduct technical testing.
  • Ensuring the accuracy and currency of training files / documents.
  • Point of contact for other teams, aiding internal communication and cross–team training.
  • Ensuring the team meet company policies and procedures

    Please send your covering letter and CV to quoting the job reference number in your email.

    Ref: 2651

PHP developer Oxford

An exciting and established organisation is looking for an experienced LAMP developer to add to their development team.

Required experience/skills/Education

  • Computing Degree
  • At least 5 years commercial php development at senior level.
  • Solid MVC experience.
  • Solid codeigniter experience.
  • Experience in full software development lifecycle.
  • Experienced in requirement capture and analysis.
  • Experience in object orientated software design.
  • Experience in unit testing.
  • Experience with coordinating day to day development tasks.
  • Good knowledge and experience of HTML, CSS , JavaScript and JQuery.
  • Good knowledge of Mysql (able to write efficient queries).
  • Produce code of high standard.
  • Experience with code reviews.
  • Fluent speaker of English.
  • Good character that works well as part of a team and when working alone.
  • Able to drive results in a challenging and demanding environment.
  • Able to lead developers as and when the need arises.
  • Free to work in the UK without any restrictions.

Please send your covering letter and CV to quoting the job reference number in your email.

Ref: 2652

Quality Assurance Tester

The Candidate:
Are you the type of person who has a thirst for information, a persistent attitude and enjoys a challenge? We are looking for a fast learning software tester who can hit the ground running with a pro-active attitude to learning and self-improvement. You will be expected to gain knowledge of our vast website and back end systems and utilize this experience to form your test scripts, which you will need to execute manually and then automate with PHP and Selenium.

Essential skills = must have:
• Mercurial version control.
• Commercial experience in a testing role.
• Able to effectively prioritize your own workload when under pressure to minimize business risk.
• Understanding of programming for the web and basic web security.
• Good practical knowledge of testing.
• Experience with Selenium based automated testing.
• Experience of Jira.
• Experience of MySQL (or similar SQL language)
• ISEB foundation or above.
• Knowledge of setting up IIS sites (Windows).
• Knowledge of setting up Apache sites (PHP).
• Knowledge of testing in an Agile environment.

Soft skills = nice to have:
• Selenium2 - Webdriver with PHP code base
• PHPUnit knowledge
• Some exposure to VisualStudio (used to build the .Net code)
• Some exposure to PHP for basic debugging

Duties and responsibilities:
• Manual testing of Jira cases relating to the site
• Jira case management
• Writing test cases in a fast pace Agile environment
• Mercurial code merging
• Release code package preparation
• Possibility of some PHP/Selenium automation writing/maintenance

Abilities and Characteristics:
• Great attention to detail and a good communicator.
• Fast and Methodical approach to work.
• Interest in the internet and web technologies.
• Ability to understand and communicate complex issues to both technical team members and internal customers.

Please send your covering letter and CV to quoting the job reference number in your email.

Ref: 2654


About Holiday Lettings / Trip Advisor:

Holiday Lettings is the largest holiday home website in the UK and continues to grow impressively with a constantly changing product offer. It is a fully owned subsidiary of is the largest travel community in the world and a leader in the growing online travel market, offering consumers high-quality, unbiased content plus booking opportunities via our partner booking engines. If you're interested in joining a group of extraordinary people at one of the world’s fastest growing travel media web sites, join TripAdvisor. At TripAdvisor, we combine a unique mix of creativity, analytics, and a casual environment to get innovative new products and services to market faster, and we need the best and the brightest contributors to help move that forward. We’re a passionate, fun, and analytical team with the energy of a start-up and the stability of a profitable enterprise.

Would you like to be part of our success?!

The Role:
Seeking a Senior (SFDC) Administrator to support the customer facing teams. This is an ideal position for an experienced Administrator / Developer who understands business processes and has strong interpersonal skills to be able to carry out projects across functional teams and geographies, who is looking for an exciting opportunity with a high growth company.

Perform duties to support, develop and configure the CRM and other business applications including development, enhancements, customization, configuration, reporting, and end user support, working within the limits of established policies.

Job Requirements:
• Support and maintain (CRM) including ad-hoc projects, enhancements, customization, and end user support including configuration of third party tools/applications.
• Develop and code specialized improvements and enhancements to CRM systems in order to maintain top functionality with changing sales and customer support strategies, including portal development and Knowledge system.
• Maintain CRM system configuration with respect to user permissions, custom objects, custom fields, validation rules, page layouts, etc. utilizing standardize change control process.
• Create custom reports, views, code and objects. Assist in creation and modification of reports and dashboards.
• Develop ad hoc reports to support strategic decision making.
• Perform mass data updates to the CRM data with utility applications.
• Evaluate new releases of CRM to determine functionality requirements. Lead change management in regards to the delivery of the new releases by providing detailed information on how changes will apply to all affected departments.
• Manage various operational requests, which may include global changes requests, and troubleshoot issues.
• Develop and deliver training materials on CRM related processes for business and operational users. Coordinate projects to introduce new user process and/or groups to the CRM system.
• Work with heterogeneous project teams (users, design, development, and/or implementation) to interpret and design enterprise based applications and/or assist in the research, purchase and support of industry standard applications for business enhancement.
• Develop and carry out testing procedures to ensure the reliability of the design. Debug the project and retest as needed. Document testing procedures and results.
• Provide global leadership to other CRM administrators in each region and maintain communication and configuration control for the global CRM system.
• Lead cross departmental teams for prioritization and consistent value delivery of CRM configuration enhancements.

Experience / Essential skills / Qualifications required:
• 4 year degree in information systems, related field or equivalent experience required.
• At least 5 years hands-on experience with (SFDC) required.
• certification in Administration and/or Development.
• Detailed knowledge of Sales and Service Cloud.
• Ability to write SQL queries.
• Ability to create and read process flowcharts.
• Familiarity with sales and marketing processes and organizations with the ability to effectively communicate with and train field users and sales management.
• Outstanding analytical problem solving skills. Ability to troubleshoot system, processes and data issues.
• Ability to work with cross-functional teams and global users.
• Self-starter with the ability to work independently or in a team environment.
• Ability to work on multiple projects/tasks across user groups.
• Strong interpersonal skills to build relationships with user groups.
• Strong written and verbal communication skills.
• Ability to effectively prioritize and escalate issues.

A competitive salary is offered along with an excellent benefits package including:
• Private Medical Insurance.
• Pension.
• Wellbeing allowance.
• Personal travel allowance.
• Personal travel insurance.
• Life assurance.

Please send your covering letter and CV to quoting the job reference number in your email.

Ref: 2657

Product Manager advertises more than 160,000 holiday cottages, villas and apartments in more than 150 countries worldwide and is the UK’s busiest site of its kind. Our customers consist of private holiday home owners and property managers as well as travellers. Since June 2010, we have been wholly owned by TripAdvisor - the world's largest travel website.

Why This Job is Excellent:

As a Product Manager, you will be an integral part of shaping the strategy for Holiday Lettings working as part of a team of 3 product managers. You will report to the Senior Product Manager and will have frequent and significant exposure to the senior leadership. You will be responsible for the development of CRM solutions and product initiatives that drive more efficient marketing and sales processes/results for the business. You will work with key stakeholders in marketing, sales and product functions to capture business requirements, plan product features and evaluate product performance along key KPIs. Your will drive new product strategy through identifying, analysing and implementing game changing innovations as well as improve existing product performance by using web analytics to identify incremental enhancements. This is a pivotal role, as it is required to work across the business, from identifying business requirements through to interactions with the technical team to help achieve product delivery.

What You'll Do:

Two words. ‘Planning’ and ‘users’ define this role. Being able to pull together all the requirements then think about how these can be delivered to users within our technical framework, but in a way that engages them is the challenge. Holiday Lettings has a public facing website and a business portal for managing adverts and communications with our customers who are Home Owners.

  • Conduct competitive analysis and benchmarking.
  • Research and understand customer needs.
  • Understand the needs of internal stakeholders
  • Own and develop full business cases, including evaluation and recommendation of options.
  • Present key results to the senior leadership of Holiday Lettings.
  • Clearly articulate overarching strategic levers.
  • Define and communicate scope, goals and objectives.
  • Project manage the implementation of your product development.
  • Own and execute overall product strategy for your area.
What We Seek:
  • Experience of working in a product related role within e-commerce.
  • Strong analytical skills and proven track record of defining and executing key analyses with minimal supervision.
  • Experience managing large, cross-functional projects.
  • Prior experience with CRM, agile methodology or sales support tools is a bonus.
  • Understanding of information architecture.
  • E-commerce, travel, or consumer/retail experience is a plus.
  • Demonstrated experience working with senior managers and internal stakeholders.
  • Clarity of thought and methodological approach to problems solving.
  • Strong communications skills.
  • Passion for on-line ecommerce and hunger for leading edge thinking in this area.
  • Expert level knowledge of Microsoft Excel and PowerPoint and demonstrated experience in modelling, analysis, research, and presentation creation.

Please send your covering letter and CV to quoting the job reference number in your email.

Ref: 2656

Photographers - worldwide

Calling Photographers Worldwide! Holiday Lettings is currently hiring experienced photographers for freelance work around the world. If you have a background in architectural or interior photography, or have the necessary skills and a portfolio to back up your application, then we want to hear from you!

Photographers are hired to cover their local region. This is not a position that includes travel beyond the immediate area of the photographer's home.
Basic English skills are required.
To apply, click below

Please send your covering letter and CV to quoting the job reference number in your email.