Problems upon arrival
- The facilities are missing / not working
- The property isn't as described online
- The property isn't available for rental
- There is no property at the address provided
- I've arrived at the property and some other guests are already there
- How do I make a Payment Protection claim?
- What if I can't access the property when I arrive?
- How do I complain about my stay?
- I can't contact the property owner/manager
- How do I report the property owner's/manager's conduct?