Cancellations and refunds
- What if I can't access the property when I arrive?
- How do I claim a refund?
- I made a booking but it was declined or cancelled. What now?
- My booking was cancelled, when will I be refunded?
- Why can't I get my booking deposit back?
- How do I get my damage deposit back?
- What if there's something wrong when I check-in?
- Who can make a Payment Protection claim?
- What if an advertiser refuses to return my damage deposit?
- Why did the advertiser cancel my booking?