List your home
Apply filters
£ to

Cancellation policies

Holiday Lettings' owners who are taking online payments with added Payment Protection can choose from five cancellation policies when managing their payments. These policies aim to protect both the owner and the guest, and help make sure both parties know from the outset what will happen in the event of a cancellation.

The booking form clearly states the cancellation policy applicable to the property being booked, but in every circumstance the following applies:

  • The guest’s booking fee of 6% is non-refundable in the event the guest cancels, regardless of time of cancellation
  • If a damage deposit has been paid, this will always be refunded should either party cancel
  • To be covered by Payment Protection, guests must contact Holiday Lettings within 24 hours of check-in should any issues arise
  • The cancellation must be made either via the owner’s or guest’s booking page (linked to from your booking confirmation email). The time of cancellation will be determined by the point at which either party actions the cancellation on our system
  • Policy A
  • Policy B
  • Policy C
  • Policy D
  • Policy E
  • Cancellation policy A

    • Example
    • 2 weeks priorSat, 4 May
    • Check-inSat, 18 May
    • 1 day laterSun, 19 May
    • 100% full refund*
    • 0% refund
    • Payment Protection
    • For a full refund (minus the 6% booking fee), cancellation must be made at least two weeks prior to the arrival date.

    • If the guest cancels within two weeks of the check-in date, the total payment is non-refundable.**

    • Guests have 24 hours to report an issue. Payment is transferred to the owner approx. 48 hours after check-in.

  • * In the case of split payments (deposit first, balance later) the booking deposit is non-refundable

    ** If the balance is not received within two weeks of the check-in date (we’ll always email a reminder to pay) the booking will automatically be cancelled and the deposit non-refundable

  • Cancellation policy B

    • Example
    • 4 weeks priorSat, 20 April
    • 2 weeks priorSat, 4 May
    • Check-inSat, 18 May
    • 1 day laterSun, 19 May
    • 50% refund*
    • 25% refund
    • 0% refund
    • Payment Protection
    • For a 50% refund (minus the 5% booking fee), cancellation must be made at least four weeks prior to the arrival date.

    • For a 25% refund (minus the 5% booking fee), cancellation must be made at least two weeks prior to the arrival date.

    • If the guest cancels within two weeks of the check-in date, the total payment is non-refundable.**

    • Guests have 24 hours to report an issue. Payment is transferred to the owner approx. 48 hours after check-in.

  • * In the case of split payments (deposit first, balance later) the booking deposit is non-refundable

    ** If the balance is not received within two weeks of the check-in date (we’ll always email a reminder to pay) the booking will automatically be cancelled and the deposit non-refundable

  • Cancellation policy C

    • Example
    • 4 weeks priorSat, 20 April
    • Check-inSat, 18 May
    • 1 day laterSun, 19 May
    • 50% refund*
    • 0% refund
    • Payment Protection
    • For a 50% refund (minus the 5% booking fee), cancellation must be made at least four weeks prior to the arrival date.

    • If the guest cancels within two weeks of the check-in date, the total payment is non-refundable.**

    • Guests have 24 hours to report an issue. Payment is transferred to the owner approx. 48 hours after check-in.

  • * In the case of split payments (deposit first, balance later) the booking deposit is non-refundable

    ** If the balance is not received within two weeks of the check-in date (we’ll always email a reminder to pay) the booking will automatically be cancelled and the deposit non-refundable

  • Cancellation policy D

    • Example
    • 8 weeks priorSat, 23 March
    • 4 weeks priorSat, 20 April
    • Check-inSat, 18 May
    • 1 day laterSun, 19 May
    • 50% refund*
    • 25% refund
    • 0% refund
    • Payment Protection
    • For a 50% refund (minus the 5% booking fee), cancellation must be made at least eight weeks prior to the arrival date.

    • For a 25% refund (minus the 5% booking fee), cancellation must be made at least four weeks prior to the arrival date.

    • If the guest cancels within four weeks of the check-in date, the total payment is non-refundable.**

    • Guests have 24 hours to report an issue. Payment is transferred to the owner approx. 48 hours after check-in.

  • * In the case of split payments (deposit first, balance later) the booking deposit is non-refundable

    ** If the balance is not received within two weeks of the check-in date (we’ll always email a reminder to pay) the booking will automatically be cancelled and the deposit non-refundable

  • Cancellation policy E

    • Example
    • Check-inSat, 18 May
    • 1 day laterSun, 19 May
    • 0% refund
    • Payment Protection
    • If the guest cancels at any stage, the total payment (including 5% booking fee and any deposit paid) is non-refundable.

    • Guests have 24 hours to report an issue. Payment is transferred to the owner approx. 48 hours after check-in.