Writing a review about your holiday is a great way to offer your feedback to the owner and help other travellers decide where to stay. You might simply want to thank them for a lovely stay. It’s fun to do and only takes a few minutes.
Getting your review on the owner’s advert is easy. Here’s how it works:
- Find the owner’s Holiday Lettings advert (using the Home ID) or TripAdvisor listing (using the home name). Click on the button to write a review and you’ll be taken to a form on TripAdvisor. Alternatively, the owner might send you an email with a link to their ad, in which case, just follow the link.
- You’ll need to provide a few details, such as the guest’s name that was on the booking and the date of your stay. Then comes the fun bit: give your stay a score out of five, create a title for your review and then write your comments. Click on the ‘Tips & guidelines’ link above the comments box for advice.
- You have the option of rating your stay in more detail by clicking on Rate Your Experience and you can even add photos. Tick the disclaimer box and then you can submit your review straight away or preview it first.
- When you click on Submit at the bottom of the form, you’ll be asked to sign in to TripAdvisor. If you don’t have a TripAdvisor account, you can create one for free or sign in via Facebook or Google.
- If you’ve submitted the review correctly you’ll receive an email from TripAdvisor. TripAdvisor then checks the review to make sure it meets the guidelines. This can take a little while, particularly during busy seasons.
- The review will be displayed on the owner’s Holiday Lettings advert and their TripAdvisor listing.
Top tip! Try to make your review as useful as possible for other guests. For example, rather than just saying “the beach was excellent”, say “the beach was excellent because it was clean, quiet and just a short walk from the holiday home”.
Need to know info
Why do I have to sign in to write a review? The vast majority of websites that allow people to comment now require some kind of sign in. This is to stop any misuse of the system, take away absolute anonymity and make sure that owners can’t post fake reviews about their own home.
Where’s my review? If you can’t see your review yet and you’ve been waiting for a while, make sure that:
- You received a notification email from TripAdvisor thanking you for your review (if you didn’t receive this, you may not have completed the review properly or signed into TripAdvisor).
If, after checking the above, you still can’t see the review it could be that it didn’t meet the guidelines. In that case, you can try and resubmit your review after double-checking the guidelines.
There’s no better way of tempting a traveller to book than showing them reviews from happy guests who’ve stayed at your place. You may already know how to collect reviews, but here’s a bit more about how the reviews process works from start to finish.
- Your guest can write a review via your Holiday Lettings or TripAdvisor advert. When they click on the button to write a review, they’ll be taken to a form on TripAdvisor.
- Your guest will start by adding a few details such as the name on the booking and their date of stay. This is so you can verify the reviewer actually stayed at your home (more on this later). The rest of the form guides them through completing their review.
- When the guest hits ‘submit’ at the bottom of the form, they’ll be asked to sign in to TripAdvisor. If they don’t have a TripAdvisor account, they can create one for free or sign in via Facebook or Google.
- Your guest will know if they’ve submitted their review correctly because they’ll receive an email from TripAdvisor. TripAdvisor checks the review to make sure it meets the posting guidelines. This can take a little while, particularly during busy seasons.
- When the review is ready, you’ll get an email letting you know. You’ll then have five days to verify that the guest stayed. Log in to your Holiday Lettings account and go to Properties > Manage your reviews. You won’t be able to read the review at this point (more on this in ‘Need to know info’ below). If you don’t verify the review within five days, it will be posted to your advert automatically.
- The review will be displayed on your Holiday Lettings advert and your TripAdvisor advert. The review will appear on your Holiday Lettings advert as soon as you’ve verified it (or when the five days is up). It might take a little longer for your TripAdvisor advert to update and display the review.
- You can post a response to the review by logging into your account and going to Properties > Manage your reviews. Find out more about responding to reviews.
Top tip! If you haven’t written a review on TripAdvisor before, it’s a good idea to have a go. You can review accommodation, restaurants and attractions: http://www.tripadvisor.co.uk/
Need to know info
Why do guests have to sign in to write a review? The vast majority of websites that allow people to comment now require some kind of sign in. This is to stop any misuse of the system, take away absolute anonymity and make sure that owners can’t post fake reviews about their own home.
Why can’t reviews be read before being posted? To make sure that the reviews posted are a true reflection of other guests’ experiences, you’re not able to read the review before it goes live.
If you’ve received criticism and respond well to the review, that’s just as appealing to potential guests than having lots of glowing 5/5 reviews. It shows you’re willing to take on board feedback and make improvements. You’ll be able to see the guest’s name and their holiday dates before the review goes live. More about verifying reviews.
Where’s the review? If your guest has told you that they’ve written a review, you’ve been waiting for a while and you’ve not received it, make sure that:
- Your guest wrote the review on the correct advert.
- They received a notification email from TripAdvisor thanking them for their review (if they didn’t receive this, they may not have completed the review properly or signed into TripAdvisor).
- The guest is aware of the posting guidelines. They can check the status of their own review by visiting their TripAdvisor account.
If, after checking the above, you still haven’t received the review it could be that it didn’t meet the guidelines. In that case, your guest can try and resubmit their review.
Check out our help section for more information on how reviews work.
More like this…
Responding to reviews
2014 is the first year that holiday rental properties have been included in the TripAdvisor Certificate of Excellence awards. And it’s all in recognition of your hard work.
The results are in for the cream of the crop, so congratulations to all of you who won – you’ve provided consistently excellent holiday experiences for guests over the past year. Take a look at our champions.
Winners will see a ‘Certificate of Excellence 2014’ stamp on their TripAdvisor and Holiday Lettings listings. You can see an example on Greenbank’s advert, one of our fantastic Yorkshire winners. Here’s proud owner Linda.
Make sure you’re in the running for 2015
It’s all about the reviews – how many you’ve gained and the ratings you’ve received. Simply collect them from guests every time they check out.
It’s easy to do and it shows you’re committed to providing great holidays.
More about collecting reviews
Getting your certificate
We emailed the winners with all the details and they should have received their certificates by now – read our FAQ if you’re still waiting.
If your certificate got damaged in the post and you’ve contacted us about resending it, you should hopefully receive it next week.
If you have time, it’s worthwhile sending a personalised email to all of your guests on the day after check-out. Many of our advertisers tell us that they have the biggest uptake when requesting reviews this way because the email comes directly from you and they’ll probably recognise your email address. As an example, you could write something like:
Dear [insert guest’s name here],
Thank you for staying at our home in [location here]. It was lovely to accommodate you and we do hope you enjoyed your stay.
We’d really appreciate it if you could spare some time to write a review of your holiday on our advert at the following link: http://www.holidaylettings.co.uk/[insert advert number here]. Simply click on write a review at the top of the page to write your review via TripAdvisor. It doesn’t take long to do and we would love to receive your comments as it helps us to keep improving our service.
Need help collecting reviews? Find out more.
We all love to know what other people think. When we’re making a decision on where to stay, hearing from previous guests can really sway our choice and:
- Give real insight into a stay at your property
- Boost guests’ trust and confidence, increasing your chances of securing a booking
- Push your ad up the search rankings when guests are sorting their results by ‘number of reviews’.
- Improve guests’ experiences by helping you to make changes to your offering
To get guest reviews on your ad, we’ve got all the info you need:
How to collect reviews
1. Send an email through your Holiday Lettings Dashboard
- Log in to your Dashboard and go to Properties > Manage your reviews
- Click on the Collect Reviews tab
- Click on View sample email to read the pre-written message for guests. Simply close the window when you’re done
- Select Send request to enter the email address(es) of previous guests, then hit the green button to send the message to all guests in the list
2. Send a personal email
For that personal touch, you can send your own message from your Inbox or personal email account. Reply to a previous email/message from the guest you want to contact to ask them to write a review and include a link to your advert (eg. www.holidaylettings.co.uk/1234).
Need some pointers for the personal email? Use this template.
Need more help?
Read more about how the Reviews page works, see our tips for responding to reviews and check out our help section.
A blog is a form of online diary (originating from web log). Think about having your own blog where you can prominently display your quicklink and document your experiences as a holiday home owner.
You don’t have to be a computer expert – there are plenty of templates available on the internet, such as Blogger and WordPress. All you need to do is think of a name and create your content.
In order for your blog to be effective, you need to attract readers. Before you start telling people about it, make sure you have already published several entries. As with Twitter, if all people see is an empty page, they’re not likely to visit it again, even if you have great content later on. Add new content regularly to avoid the risk of losing readers as time goes on. If you also use Twitter, invite your readers to follow you there as well.
Get into the habit of visiting and commenting on other people’s blogs. Once you’ve established some good content, find blogs written by people you want to attract. Most people invite readers to comment on their posts and you can often embed a link to your own blog in your profile name – if you don’t have a blog then add your quicklink instead.
Collecting reviews from people who have stayed at your place is one of the best ways to promote it to future guests. Some guests may leave a review on your advert without any prompting from you, but actively encouraging feedback from all guests can be really valuable for your business. Reviews are an unrivalled marketing tool and they’ll also give you ideas to improve the holiday experience for your guests.
- Collect reviews as you go. Reviewing a home is quick and easy, and many of your guests will be familiar with the process. After each guest has checked out, send them an email (including a link to your advert) asking them to review their stay. If guests email you directly with their feedback, thank them and encourage them to write their review on TripAdvisor.
- Leave some business cards in your holiday home. Include your contact details, a picture of your home, a link to your advert and a request to leave a review after their stay. This will remind guests about their holiday and might prompt them to leave a review when they get home.
- Engage the entire group. If you’ve had a large group to stay, ask the party organiser to encourage each guest to review their holiday. Alternatively, ask the organiser if their friends would be happy to be contacted by you, so you can prompt them individually.
For many people, booking a holiday is the largest online purchase they will make in a year. Reviews are a vital part of the research and booking process, so having them on your advert means holidaymakers are much more likely to send you an enquiry.