Tag Archives: review

Collect reviews with our email template

If you have time, it’s worthwhile sending a personalised email to all of your guests on the day after check-out. Many of our advertisers tell us that they have the biggest uptake when requesting reviews this way because the email comes directly from you and they’ll probably recognise your email address. As an example, you could write something like:

Dear [insert guest's name here],

Thank you for staying at our home in [location here]. It was lovely to accommodate you and we do hope you enjoyed your stay.

Responding to guest reviews: top tips

Did you know that the way you respond to a review can be more important than the review reviewsimageitself? Our studies suggest that, whatever their rating, reviews on adverts with responses get an average of 12 per cent more enquiries than those without.

Tips for responding to reviews:

  • Respond as soon as you can but make sure you have carefully considered your response before submitting it. Don’t forget to check it for spelling and grammar.
  • Once you’ve written your response, sleep on it and look at it again with a fresh pair or eyes in the morning; you’ll probably find that you end up changing it again for the better.

How to collect TripAdvisor reviews (and boost bookings!)

TripAdvisor reviewsWe all love to know what other people think. When we’re making a decision on where to stay, hearing from previous guests can really sway our choice and:

  • Give real insight into a stay at your property
  • Boost guests’ trust and confidence, increasing your chances of securing a booking
  • Push your ad up the search rankings when guests are sorting their results by ‘number of reviews’.
  • Improve guests’ experiences by helping you to make changes to your offering

To get guest reviews on your ad, we’ve got all the info you need:

How to collect reviews