Tag Archives: booking request

New! Keen travellers can now request quotes

Guests who are ready and want to book quickly are keen to pay online as soon as possible to secure their stay at your place.

We’re pretty sure you know that the best way of securing a booking quickly is with a quote. In fact, unless you’re one of the few not taking bookings online, it’s the only way travellers can book.

That’s why we’ve made it easier for guests to get their hands on a quote for a stay at your place.

We’ve introduced a tick box just above the message field on your advert:


If a potential guest ticks this box, you can be confident that they’re serious about booking.

We’ll send you an email letting you know that a quote has been requested and the dates they want to stay. All you’ll need to do is click on the button in the email to send the quote: it’s as easy as that. If they’ve asked a question about their stay, you can answer it by editing the message in the quote before sending.

Make it even easier for travellers to book by adding prices.

It’s possible that you’re being asked for a quote because the traveller wants to book straight away but can’t. If you’ve not added prices for the dates they’re looking for, they won’t be able to send you a booking request.

Instead, the guest will have to send you an enquiry and request a quote. Some guests might not be willing to wait and go looking elsewhere, so it’s really important that you’ve added prices for at least the next 12 months.

Log in to add prices and find out why keeping them up to date is the key to your advert’s success.


More like this

Video guide to responding to enquiries with a quote

New look Inbox

The art of conversation is important, especially when it comes to securing bookings for your holiday home. Responding quickly can often be the difference between securing a booking or having empty weeks. That’s why we’ve reorganised and highlighted the important bits of your Inbox to make it work even more like a well-oiled machine.

Read on to find out about the new features and log in to see them for yourself.

Easier to view on mobile phones

The new Inbox has been simplified so it works much better on all devices, but especially if you’re using our mobile app.

Your new look Inbox

A smoother booking process

We’ve smoothed out the booking process by leading you through it every step of the way. Whether you’ve received an enquiry or a booking request, we tell you simply what the next step is to progress the booking.


New countdown timer

When responding to a booking request, the countdown timer at the top of the page lets you keep track of how long you have to respond. Don’t be beaten by the clock! Find out more about why it’s important to respond quickly.

New BR (2)

You can check the details of your bookings, holiday dates and how much could earn at a glance in Bookings > View your bookings.

Common questions
How do I use my Inbox?
24 hours to respond to enquiries and booking requests
How do I view the conversation between myself and a guest?
What is an enquiry?

Watch our short video
Responding to enquiries with a quote

More like this
The step-by-step guide to securing bookings
Response rate: time for 24 hours