Help managing cancellations (annual listings)

calendarIt’s unfortunate, but sometimes things get in the way to scupper holiday plans and you, or your guest, might have to cancel. If you do, it’s vital that you have a plan in place to make it as pleasant as it possibly can be. After all, your guest might have been looking forward to their stay at your place for weeks!

Read our top tips to help make cancellations as smooth as possible:

  1. Always provide a booking contract that will ensure you and your guest are on the same page should either of you need to cancel. You can use our sample booking contract as a starting point.
  1. Act fast if you need to cancel. The sooner you can let your guests know, the easier it will be for them to make alternative arrangements. Go the extra mile and recommend some alternative places with availability nearby: it will be worth it when they are talking to others about their dealings with you – especially if they’re social media users.
  1. Offer guests an alternative date if possible. They’ll really appreciate that you’re trying to accommodate them and even if they don’t take you up on the offer this time, they’ll be more likely to consider a stay in the future.
  1. If your guest cancels, ask if they know anyone else who may want to stay in their place. You’ll need to alter your booking contract if they take you up on this.
    1. Encourage them to check their travel insurance as – depending on their reasons for cancelling – your guests may be covered by their policy. For instance, circumstances such as flooding, heavy snowfall or illness may all be covered in the policy.
    1. Check to see if you’ve received any other enquiries for the same time period and see if those people are still hunting for a holiday. It’s a great opportunity to offer a discount too as you would with last minute offers.

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