Category Archives: Letting advice

How romantic is your place?

Romantic escapesAh, l’amour! Your home doesn’t have to be in “Pair-ee” for your guests to get that warm, fuzzy feeling on holiday. With honeymoons, anniversaries, birthdays and even ‘babymoons’ giving couples a reason to book a stay away, it’s well worth knowing how to get them to choose your home for their romantic escape.

  • Did you know that you can display up to three different price tables on your advert for different group sizes? Even if you normally accept larger groups of four or six, consider adding a price table for two so couples can book. Log in and go to Properties > Update prices to add new tables.

TripAdvisor Certificate of Excellence

Print_Logo_COE2014_en_US2014 is the first year that holiday rental properties have been included in the TripAdvisor Certificate of Excellence awards. And it’s all in recognition of your hard work.

The results are in for the cream of the crop, so congratulations to all of you who won – you’ve provided consistently excellent holiday experiences for guests over the past year. Take a look at our champions.

Winners will see a ‘Certificate of Excellence 2014’ stamp on their TripAdvisor and Holiday Lettings listings. You can see an example on Greenbank’s advert, one of our fantastic Yorkshire winners. Here’s proud owner Linda.

Why updating your calendar is the key to securing bookings

Keep your up to date to avoid disappointing travellersEvery week, we’re contacted by travellers who’ve found their perfect place to book but are worried about the accuracy of the availability calendar. And who can blame them? Booking a holiday is one of the biggest commitments of time and expense people make each year so it’s no surprise that your potential guests want to feel confident that everything is present and correct before booking.

If they can see that the calendar hasn’t been looked at for several weeks, it also raises a question about when the advert was last maintained and no one wants to book a place that has out of date info.

Do you know your audience?

From intrepid walkers to loved-up couples, there are many different types of traveller out there, all with their own specific needs. We’ve identified the most common groups to get you thinking about your audience, how you can accommodate them and how to encourage them to book with you, whatever your property type and season.

How romantic is your place?Romantic escapes for couples

Did you know that you can display up to three different price tables on your advert for different group sizes? Even if you normally accept larger groups of four or six, adding a price table for two can increase your bookings. Log in and go to Properties > Update prices to add new tables.

Online security checklist

Occurrences of fraud on our website are extremely rare, but it’s important to be aware of the risks. The last thing you want is a fraudster (or ‘hacker’) accessing your email account, posing as you and requesting payment from your guests.

So it’s vital to watch out for warning signs of phishing attacks and put some simple security measures in place. Use our security checklist to keep your online accounts safe.

  1. Find out about phishing
  2. Look for signs of a fake enquiry
  3. Protect your email account
  4. Log in to Holiday Lettings regularly

Help managing cancellations (annual listings)

It’s unfortunate, but sometimes things get in the way to scupper holiday plans and you, or your guest, might have to cancel. If you do, it’s vital that you have a plan in place to make it as pleasant as it possibly can be. After all, your guest might have been looking forward to their stay at your place for weeks!

Read our top tips to help make cancellations as smooth as possible:

  1. Always provide a booking contract that will ensure you and your guest are on the same page should either of you need to cancel. You can use our sample booking contract as a starting point.

Help managing cancellations (free listings)

calendarIt’s unfortunate, but sometimes things get in the way to scupper holiday plans and you, or your guest, might have to cancel. If you do, it’s vital that you have a plan in place to make it as pleasant as it possibly can be. After all, your guest might have been looking forward to their stay at your place for weeks!

Read our top tips to help make cancellations as smooth as possible:

  1. If you or your guest needs to cancel, your chosen cancellation policy will kick in so make sure you’re happy with the one you’ve selected. You can change your cancellation policy for future stays from your Dashboard by going to Bookings > Update booking settings > Policies.

How to video guides

Need to know how to add extra photos? Update your calendar? Send a quote? Well, you’ve come to the right place. We’ll be adding new video guides all the time so keep checking back.

Responding to enquiries with a quote:

Setting and updating prices:

Updating availability

 

Collect reviews with our email template

If you have time, it’s worthwhile sending a personalised email to all of your guests on the day after check-out. Many of our advertisers tell us that they have the biggest uptake when requesting reviews this way because the email comes directly from you and they’ll probably recognise your email address. As an example, you could write something like:

Dear [insert guest's name here],

Thank you for staying at our home in [location here]. It was lovely to accommodate you and we do hope you enjoyed your stay.

Responding to guest reviews: top tips

Did you know that the way you respond to a review can be more important than the review reviewsimageitself? Our studies suggest that, whatever their rating, reviews on adverts with responses get an average of 12 per cent more enquiries than those without.

Tips for responding to reviews:

  • Respond as soon as you can but make sure you have carefully considered your response before submitting it. Don’t forget to check it for spelling and grammar.
  • Once you’ve written your response, sleep on it and look at it again with a fresh pair or eyes in the morning; you’ll probably find that you end up changing it again for the better.