“The keys are under flowerpot.”
It sounds straightforward enough. Well, that’s until you arrive to find it’s pitch black, there are 30 flowerpots and the keys are actually under a gnome.
When it comes to greeting guests, we all know what not to do. But what should you do to give guests a welcome that makes them rave to their friends and come back for more?
Holiday Lettings interviewed holiday home owners and picked out three super successful letters with invaluable tips for greeting guests. Discover how Linda (winner of a TripAdvisor Certificate of Excellence 2014), Mike and Ian create a first impression that’s memorable for all the right reasons.
Meeting and greeting
“I live next to our cottage, Greenbanks, so I meet and greet guests myself. They often comment that they appreciated this, but my main advice for owners considering this approach is to be aware of the amount of time you’ll have to commit – especially at weekends, when a lot of guests arrive.” – Linda, owner of Greenbank
“If your property isn’t near where you live find yourself a reliable property manager; someone local who comes recommended and can sort out any problems when you’re not there. It’s also worth fitting a key safe for late arrivals.” – Mike, owner of Casa La Torre
“I’m increasingly finding that guests like to order their groceries online in advance of their stay. If they want it to be there before them, I make sure I’m around to receive it so they can arrive to a fully stocked house.” – Linda
“Welcome hampers can be a challenge if you’re remote, but I try to leave a few basics: cooking oils, spices and charcoal for the BBQ. If I know someone’s come for a special occasion I ask the lady from the local delicatessen to set up some things for their arrival. She’s got a key so it’s no problem to organise.” – Ian, owner of Meadow View Barn
“When you’ve got a group of 8-10 guests a bottle of wine doesn’t go far. So instead I bake a cake. Our place is in Yorkshire so this year I made a special Tour de France cake for the guests who came to watch the race. I also always leave Yorkshire tea, fresh flowers, milk and sugar. If you’ve travelled a long way the first thing you want is a cup of tea and a cake.” – Linda
“We’ve got a stack of cards, showing our cottages, painted by a local artist. I normally leave guests a card with a message relating to their stay – such as “Happy birthday” or “enjoy the races”. I think these little details help make each stay special.” – Linda
Remote controlled heating
“Remote controlled heating means that if we get a last minute booking in the winter, it doesn’t matter where we happen to be – we can still make sure it’s warm when the guests arrive.” – Ian
We know 260 million travellers*, all looking for a warm welcome
If you can wow them like Linda, Ian and Mike, you could be looking at years of return bookings from previous guests and their friends. Advertise with Holiday Lettings for free and your ad will also appear on 25 international TripAdvisor sites.
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*Google Analytics, Worldwide data, July 2013