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Featured properties

 

8 Photos

Berkshire / Binfield

Apartment / 2 Bedrooms / sleeps 3

 

Short stays welcome

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from £111 / night

£775 / week

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Key info:

  • Great for children of all ages
  • Car not necessary
  • No pets allowed
An excellent second floor apartment in The Courtyard Apartment block in the centre of Windsor - located just off Windsor High Street, literally two minutes walk to the Castle. Two double bedrooms, one bathroom. Elevator access to the second floor. Fully furnished and op  …see more


26 Feb 2015

1/5

"I would love to recommend this place, but I can't"

Firstly the apartment is lovely and in a great location. For a company who pride themselves on great customer service, they surely fail. Its all smiles face to face - through the phone or email. It… More

Many thanks for your comments. We are of course, pleased that you thought the apartment was lovely and a great location but we are very sorry to hear that you were unhappy during your stay due to the issues you mentioned. We do not charge to clean the apartment after your departure - this is totally free but we do ask for guests to leave the apartment generally clean and tidy. Some guests op to pay for a full clean (these are mainly the longer term guests) so that they so not need to do anything (eg washing up). The deposit of GBP250 is taken as a damages deposit which should be advertised on booking. I will check this to make sure it is visible enough on the Holiday Lettings website. The deposit is refunded by Holiday Lettings after checking with our company for any damages. With regards to a lock out fee of GBP50 - this is only charged outside of office hours but is not a problem otherwise. We do understand your point re returning keys to the office - we ask for this as we would not know when you have left or if the correct number of keys/permits had been left which could cause an issue when trying to turn around a property ready for the next guest. If guests ask us if it is possible to leave the keys in the apartment we will always do our best to accommodate this request to avoid hassle for them. I really must apologise profusely for the bathroom which you say wasn't clean enough - we spoke to our housekeepers regarding this as our standards our extremely high and I was very disappointed to hear this. I would like to thank you for all of your comments - everything that you have mentioned has been noted and discussed with the team as we take all negative comments seriously Kind regards Lisa

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